I have stayed in a Hilton before in Iceland and that hotel was wonderful, staff super helpful, room (and it was standard) was amazing and the restaurant was to die for. So I was looking forward to staying in the Executive Suite at the London Hilton....Worlds apart!
I arrived there at 1.30 and my room was not ready, this I can cope with and definitely would not make my day a terrible one. They gave me my cookie and allowed me to put my bag in with concierge so perfect I was able to go around London. Yes I would have preferred a shower before venturing out but what can you do.
I arrived back in my hotel for 7.30 and the room was ready so great. I was shown where the Executive Lounge was and how to get to my room by a lovely gentleman. I got to my room and the door plastic at the top was hanging off again nothing to bad. I got in the room and it was clean but sweltering luckily the air-con worked :) there was 2 single beds not what I paid for I paid for a double bed! The view outside was just horrendous. Now this I would usually not mind as I dont spend much time in hotels but if you pay for the best room you expect the best I didn't pay £288.00 for a one night stay to be even slightly disappointed, If i paid £60 per night I would not have been fused but for that price yeah I want perfection!
When I arrived they took a £50.00 pre-authorization charge which I was told will be back on my card the next day. I asked the reception are they certain and they informed me yes, I let them know my concern as I only had the amount for the stay on that card and it would leave me overdrawn which I will be charged by my bank for the privilege. I was assured the money will be back in my account and that I have nothing to worry about. Well Reception LIE!
The pre-authorization is still not in my account and its been 4 days so guess what I have a bank charge lucky me!! So I rang reception, the manager was not there and he would call me back. A lady called me back...She explained to me what I already knew but didn't grasp the concept that because I am over into my overdraft which I don't have authority for I will get a bank charge. The lady just did not have a clue what I was going on about so that dispute has still not been sorted out and it was left that I should take to my bank hummm!!!! Had when I asked in the first place regarding the payments someone tells me that it wont be in my account the next day I would have transferred funds across to cover this but I was assured it would be in my bank the next day!!!
So had I paid £60 for the room none of this would have been a problem but I paid £288.00 for the room which I expected perfection from so all in all I actually paid £288 for the room £35 bank charges for incorrrect information = £323.00 for a stay which would have been no different to stay in a standard room! and for that matter Hugely Disappointed and will be staying elsewhere in the future!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London