I have attended lots of work meetings at Hilton hotels but this was the first time I had stayed in one. Overall it was a good experience and I would have awarded 5 stars if it weren't for a few little niggles.
Check in was fine and we were asked if we wanted the famous cookie at pre check in or if we wanted it later when our room was available, I said later and this was a mistake. When we returned after 3pm to check in I asked about the cookie and was told they didn't have any at the moment but they would send 2 upto our room, unfortunately they never appeared so I never got to taste one of the amazing cookies!! At pre check in I also asked to book a table in the restaurant for later that evening and saw her write it down. When we turned up at the restaurant for our reservation, the booking had never been made and from the reaction of the staff in the restaurant, this didn't come as a surprise. Fortunately they squeezed us in.
Our stay at the Hilton on the whole was a positive one, the location was perfect and the staff were on the whole very pleasant. I am not sure though if the concierge was having a bad couple of days whilst we were there but he was a little grumpy when we spoke to him on each occasion.
These were only minor niggles and I would return and hopefully experience the cookie next time!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London