We came to visit Santa at Hamleys with our children so booked the largest two bedroomed apartment which was brilliant and had everything we could want apart from the worst neighbours who were in a standard room next door! There appeared to be around 6 people making more noise than I've ever experienced before in a hotel - soundproofing is an issue here. Even with ear plugs I could hear them running about shouting on the balcony and throwing things over onto the street below.
I complained about this noise (at 12.45am and a further two times upto 1.30am) and the staff did go up but it was only after the third time I complained that these morons next door quieted down. I was in tears by then and had 5 hours sleep. I don't feel that my complaints were taken particularly seriously and it almost ruined my stay. One thing parents with young children need is plenty of sleep if they are going to spend it in London near Christmas, so putting a premium family room next door to a standard room during the party season is ridiculous. Anyway, the following night they had gone, so all was silent.
To summarise the rest of our stay:
Location: great and everything easily accessible by bus or taxi, British Musuem walking distance
Bed ok, pillows too soft feather ones better than foam
Room clean and great size for our family upstairs room very hot though and air con was pumping out hot air
Cookie on arrival - nice
Interest in children - zero, no special extras
Breakfast - usual buffet style with hot options
Would I stay again? probably as the room suited our needs and we were very unlucky with our neighbours - I just wish hotels had a zero tolerance policy on behaviour!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London