On 16 Dec 2013 I submitted a review of the DoubleTree West End that was not good. In response to my review I received an e-mail from the Manager asking if I would give the hotel a second chance. I did and the level of service was a genuine step up from my previous stay.
I brought my family for a visit to London between Christmas and The New Year. We booked and stayed in one of the apartments on the top floor, which was perfect for the family.
The service was attentive and I received an apology for the problems I had on my previous stay. My family and I had a wonderful time and enjoyed our stay very much. I would recommend the DoubleTree West End for its location, comfort, cleanliness, and the staff. They changed my mind.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London