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“Great service, location and very comfortable”

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DoubleTree by Hilton Hotel London - West End
Ranked #390 of 1,069 Hotels in London
Beccles, United Kingdom
Level 6 Contributor
384 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 606 helpful votes
“Great service, location and very comfortable”
Reviewed 5 June 2014

We stayed here for a weekend and was very impressed. We required a up grade because our son came with us, no problem. Needed a early book in to change again no problem. The hotel bar was so good that friends that we met came back to the Doubletree after the wedding we were attending.
The rooms were large, all the latest mod cons.
The breakfast was self service with plenty of options hot or cold.
Overall we did not have any complaints.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Austin, Texas
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

You can find cheaper hotels in London, but they're likely to be smaller, older, and less well-maintained. You can find nicer hotels, but you'll pay even more. This hotel offers a reasonable trade-off of price and quality, in an excellent location.

My room had a double bed, with enough room to move around all sides, and pass between the bed and the desk. I was there alone; it might have been snug for two people and their luggage. The room was at the back, and therefore overlooked the backs of other buildings, but it was quiet.

One negative during my stay was the fire alarm that went off at 1:30 one morning. The management posted signs in the lift explaining that someone had been smoking in a restricted area; the breakfast hostess also apologized for the disturbance.

The wifi is ridiculously expensive. Look for a rate that includes wifi. (I managed to wangle free wifi, but that won't work for everybody.)

If you need laundry done during your stay, there is a wash-and-fold/dry-cleaning place called Launda Vista, two blocks away on Boswell Street, which is about half the price of the hotel laundry service. If you can't pick up your laundry, give your ticket to the hotel concierge, and they'll put it in your room.

Room Tip: Upper floor towards the back, away from Southampton Row.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janetpianet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peadar M, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review, 11 June 2014
Dear Guest,

Thank you for your feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London West End.

Firstly allow us to profusely apologise for the disturbance caused by the fire alarm. The DoubleTree by Hilton London-West End is equipped with state of the art fire detection for your safety. Fortunately we could establish immediately after the alarm that there was no risk to any person in the building and the alarm was silenced with information posted for re-assurance.

We are currently upgrading our Wi-Fi facility in order to increase the capacity and make it more user friendly for our guests. I realise that this is a very important facility to many Guests and we aim to offer a high standard of Wi-Fi through-out the Hotel. We also offer complimentary access to all Guests in our public areas and complimentary access as a benefit to all Hilton Honours Gold and Diamond members.

We do hope to have the opportunity of welcoming you again in a near future.

Kind Regards,

Peadar McFadden
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spain
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 June 2014

We stayed one night at the end of May. We booked a family room for two adults and one child. We did ask if an early check in was possible as we were bringing a child from hospital and would have liked to check in early. They said they would check it out but it was not available so we had a light meal in the bar - which took 40 minutes to be served. When we reached the family room it was on the fifth floor and tiny. There was a small double bed and an extremely uncomfortable bed/settee. There was very little floor space and with three suitcases it was a tight squeeze. I knew this hotel when it was The Bonnington and it had a touch of faded splendour about it. That has all gone but I don't think it has achieved the uniform reliability that one expects from a Hilton. On the bright side it was clean, the staff were friendly and the breakfast was excellent - but I don't think we would stay there again.

Room Tip: Check out the sizes of the family rooms
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SpainIzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peadar M, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review, 11 June 2014
Dear Guest,

Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London-West End.

We are sorry to hear that you you had to wait a long time for your meal to be served. Rest assurred we have addressed this issue to the relevant department to make sure that we always deliver the highest standards.

Please note due to the historical nature of our traditional London building, our rooms do vary in size. We will endeavour to allocate you a larger room on your next stay with us.

We would be very keen on making matters up to you and restoring your faith in us. As we warmly welcome your opinion to constantly improve our services and accommodation, please do not hesitate to contact me if you wish to share any further comments regarding your stay and how we could have exceeded your expectations. Please contact me directly on p.mcfadden@dtlondonwestend.com. I will certainly ensure that your future stay is given the very best attention.

Kind Regards,
Peadar McFadden
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hailsham, United Kingdom
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 June 2014

Good location, handy for the Tube and all the main attractions are within easy reach. Plenty of places to eat nearby, make this an excellent base for any trip to London. Rooms are a good size, clean and stylish. Staff are attentive but not in your face. Would recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

booked this hotel as it was very handy for walking to lots of sightseeing places as well as bars and restauraunts. Initially booked a basic room but upgraded on arrival to a more spacious deluxe room. The room had a couple of teething problems which were dealt with promptly and pleasantly by the reception staff

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peadar M, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review, 9 June 2014
Dear Guest,

Thank you for your feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London-West End.

We are delighted to read that you overall enjoyed your stay with us and have graded us well. We do warmly welcome your opinion for our improvement, please do not hesitate to contact me directly if you wish to share any further comments and suggestions on how we could have exceeded your expectations.

We do hope to welcome you again at the hotel sometime soon.

Kind Regards,
Peadar McFadden
Hotel Manager
p.mcfadden@dtlondonwestend.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 June 2014

I hate writing negative reviews and I always try to take positives from every trip I stay... lets start with the positives:

The rooms are very clean
The hotel is located close to the tube and a short walk to the West end
The restaurant is nice
The lobby is stunning
The rooms and hotel are very clean

The negatives...
Upon entering our room we discovered it was a twin and we had booked a double, no big deal, we rung down to the reception and we were very quickly moved.

This is where it went further down hill...

After unpacking and settling in the 2nd room we went to shut the curtains / blinds... Oh wait there wasn't any, only thin voile curtains obstructing the spectacular view of the roof below. The hotel apologised for this and offered to move us so that the curtains / blinds could be re installed.

We were moved again and upgraded, the room was large, the bed was huge, we were tired. After looking further the curtains were hanging off their tracks, there were wires hanging from the curtains and from the ceiling, there were dirty scuffs all down the white walls, there was masking tape on the skirting boards and doors, bizzarely the tap centres were missing meaning you had to guess which was hot and cold, there was NO hot water and the toilet constantly got stuck on flush.

Once we returned home we complained to Hilton 8 yes EIGHT times before we received a response, we finally heard from the hotel manager where he offered us the insult of £25 which we kindly refused and we shall not stay there again!

Room Tip: Stay at the Doubletree Victoria, its much better
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank minioneyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peadar M, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review, 13 June 2014
Dear Guest,

Thank you for your feedback and for taking the time to review your stay with us.

Firstly allow us to profusely apologise for failing to meet your expectations on this occasion. We are very sorry to hear that you experienced some Maintenance and Housekeeping issues. Rest assured that we have immediately addressed such issues to the relevant department for them to check and resolve as appropriate.

Let us assure you that we strive to achieve only the very best in service and accommodation. We would also be very keen on making matters up to you and restoring your faith in us. As we warmly welcome your opinion to constantly improve our services and accommodation, please do not hesitate to contact me if you wish to share any further comments regarding your stay and how we could have exceeded your expectations.

We do hope to have the opportunity to improve your impression of our hotel and i hope that we can be your host again in the near future. Please feel free to contact me at p.mcfadden@dtlondonwestend.com if I can assist further.

Kind Regards,

Peadar McFadden
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 June 2014

Stayed just one night Sat 31st May and could not fault the staff or hotel. We received friendly and efficient service from the reception, bar and restaurant. The room wasn't spacious but was stylish, clean and comfortable. There is car parking very close to the hotel and it is in a really good position for sight seeing. I would not hesitate to book here again.

Room Tip: Our room (316) was overlooking the back of the hotel and although it was not a brilliant view it was...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harvey180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London - West End

Property: DoubleTree by Hilton Hotel London - West End
Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#273 Luxury Hotel in London
#319 Family Hotel in London
#323 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London - West End 4*
Number of rooms: 237
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more   less 
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Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London

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