Fantastic central London location with easy access to the main sites. Rooms were fine but they seem to have used the same fittings even though the room sizes vary dramatically, this resulted in a bathroom that was huge but had a tiny sink. Service was inconsistent. Friendly arrival with a lovely cookie but one room we had booked was not ready and instead of brining the keys to our other room as promised we had to chase this up. Rooms were also not as booked as only one of them had a sofa bed in it, we decided to not to mention this because it was more important for us to have rooms together but I would have thought reception would have at least checked this was acceptable. We reported a faulty toilet in one room on day two and this was still not fixed by the end of our stay on day four. Housekeeping was inconsistent and we felt that more attention could have been paid.
Breakfast was excellent with good service.
Overall, we booked this as part of the Hilton summer sale so we were satisfied with our stay but at full rack rates would have felt that the standards were not up to scratch.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 237 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Premium Deluxe rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more less
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- Also Known As:
- Doubletree By Hilton London - West End Hotel London
- Park Inn Russell Square
- Bonnington Hotel London