lovely room and great reception staff
Excellent spa with friendly staff
Terrible breakfast experience, including a manager who ignored a queue of around 10 people for over 15 minutes, cold bacon and quality of food. Good supply of soft drink options. Had to ask for tea and toast, spoons , salt and milk
Rude manager who challenged me that he did acknowledge me when I spoke to him quietly about leaving me and my pregnant daughter standing for 15 minutes! I stay in hotels every week and have never had such poor quality and service even from lower star hotels. Shame as view in winter gardens is stunning and i wanted to show my daughter how wonderful a five star experience could be.
Overcharged me found extra charge on my acount on returning home for over £100, accounting errror! Check your statements!More
- Free Wifi