We are just returning from a three-night stay at the Landmark hotel. Before we checked out, I would have had only praises for this hotel. The location is good, Marylebone is a nice area and the proximity of subway stations enable to go rapidly everywhere in London.
We benefited of an upgrade and got a quiet junior suite in a pristine condition facing a little street off Marylebone street. The room was comfortable and elegantly decorated with 2 large screen flat TVs, a Nexpresso machine and an IPod/IPhone dock. In addition, we had a very large bathroom with separate bath and shower.
The buffet breakfast, supposedly included in the room rate, served in the atrium was excellent.
Our stay had been really excellent until checkout. I cannot understand how a hotel who had, when we checked in, all the correct information about our stay (room rate, items included such as breakfasts or internet access) can present a bill including what was supposedly "included". It took three times to get a correct bill. There is also another disputable practice consisting in charging 100 pounds a day to cover possible expenses at the time of checking in. This the first time that this is happening to us in a Leading Hotel of the World.
In summary, it is too bad that a quasi-perfect stay ended in such a way.More
- Free Wifi