We have stayed at this hotel on around 5 or 6 occasions. In April we (2 adults and 2 children) were allocated a room where clearly the previous guest had been smoking and they had simply tried to mask it with airfreshener. Drew it to the attention of houseeeping but nothing happened despite them saying they would send someone to the room. The stench was still so bad the following day that they tried to use some sort of defumegator but that didn't work. We filled out the comments card and asked for the matter to be drawn to the attention of the duty manager. Did we get any feedback? No - what's the point in a feedback card if they don't follow it up. Also the standard of the breakfast midweek is poor - the food had been lying about far too long and was hard and cold. For £30 a head you expect better. They really need to pull their socks up to justify their 5 star staus. just hope that you don't have anything to complain about because they don't deal with criticism well.
- Official Description (provided by the hotel):
- The five star Landmark London is situated in fashionable Marylebone in the heart of London and combines classic British elegance and grandeur with deluxe facilities. Encompassing 300 of some of the largest guest rooms in London and three stunning bar and restaurants. The hotel also has a Spa and Health Club including a 15 metre swimming pool and gymnasium. The Landmark is the perfect venue from which to enjoy the sights and sounds of London. ... more less
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- Also Known As:
- The Landmark London Hotel London
- The Landmark Hotel London
- Landmark Hotel London
- Landmark London