I have stayed in this hotel many times and have always had a good experience. I love the location, rooms, price value and the fact that although getting on a bit.... its still in good shape and has a bit of style. ( Sounds like me LOL)
I am prompted to write now as I wanted to share an example of first class customer service. I always eat in Asia deCuba when I stay and this time invited a couple of colleagues to dine with me. I had raved about the food and to my horror the food on that evening was not good and took an age to be served. I complained on the night and was given a discount off the bill. It did however leave a bad taste in my mouth, literally. On my last evening it was raining so I decided not to venture out for dinner but risk the restaurant again, the Young lady at the desk recognised me as a regular and I told her about my bad experience earlier in the week for no other reason than she asked....
I was shown to an excellent table and had a meal that was as good as I have had there in the past, there was also live music so for a dinner for one it was quite fun. During dinner the manager of the restaurant came and asked about my bad experience earlier in the week, so I gave him the lowdown, again cos he asked not because I was complaining.
Anyway, when I came to pay I was advised that dinner was on the house!
This unexpected and un solicited gesture means that the hotel will continue to get 20 nights a year from my business and the restaurant my patronage and I hope yours...
A simple message to all hotels, mistakes happen....its how you deal with them that determines the impact.
Bravo St Martins Lane and Asia deCuba
- Official Description (provided by the hotel):
- Located in the bustling Theatre district in London’s Covent Garden, St Martins Lane is a dramatic and daring evolution on English luxury. This boutique hotel retains all the youthful, unexpected charm of a London hideaway, at the very heart of the art-loving, energetic West End. St Martins Lane is truly a hidden gem – a newly renovated lobby welcomes guests into high-concept design with the sophistication of a modern museum and the joy of a carnival light show. The soaring and theatrical space, a reinterpretation of Philippe Starck’s original lobby, plays with colour, proportion, and movement in a way that energises every guest and inspires active self-expression for the duration of the stay. Guests can begin their journey in the Den, a modern gathering place and decompression zone. Situated just off the lobby, the Den is the perfect place to enjoy Afternoon Tea, play a game of backgammon or sip on a Gin & Tonic. The decor is warm and sophisticated with a tongue-in-cheek British flair – even the art on the walls is irreverent, animating the space with larger-than-life portraits and visual puns. Embrace the journey with a striking new look from London’s finest hairdressers at the neighbouring Jones & Payne salon. Luxurious treatments and innovative vision make this salon a place of new beginnings and creative expression. At night, guests will find a hidden entrance to Blind Spot, an innovative cocktail bar, behind the tea counter’s posh facade. Blind Spot is a golden cocktail sanctuary designed like a modern hunting lodge and inspired by the colours and aromas of exotic tea leaves. Light and colour continue to enhance the guest experience in every corner of St Martins Lane - interactive light displays brighten each room, transforming them into spaces of youthful excitement and changing mosaics of colour. Special garden rooms offer private patios and floor-to-ceiling windows that invite the vibrancy of the city into every room. At the newly renovated Asia de Cuba, concept chef Luis Pous joins restaurateur Jeffrey Chodorow to offer a dynamic Latin-Asian fusion menu in an inspiring space. Guests can explore all the unpredictable delights of London and end the day with an invigorating workout at Gymbox Covent Garden, London’s most unorthodox fitness experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotelopia, Priceline, Hotels.com and Odigeo so you can book your St Martins Lane London Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- St Martins Lane London Hotel London
- Hotel St Martins Lane