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“Excellent” 5 of 5 bubbles
Review of St Martins Lane London Hotel

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St Martins Lane London Hotel
Ranked #70 of 1,089 Hotels in London
Certificate of Excellence
Singapore, Singapore
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 17 August 2014

This is a really nice trendy hotel with a certain authenticity that the W Hotel just cannot match. All the staff were extremely friendly and obliging (particularly Debra on the reception) and the rooms really well thought out -- USB power plugs by the bed, convenient power plugs by a good sized desk, great free wifi, plenty of storage space, dead comfortable bed, curtains that keep out the light, brilliant turn down service that doesn't call too early when you are getting ready to go out. Breakfast was fantastic and the in hotel bar a nice trendy respite from the chaos of Leicester Square nearby! My only niggles were the in room entertainment system (Nevaya) kept on freezing; the free water limited to one tiny bottle per day (GBP5 from the mini bar...a bit excessive) and the online reservation system quoted prices exclusive of room tax which caught me a little by surprise when the final charge came in. But these are hardly show stoppers.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank newrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 20 August 2014
Thank you for your review of your recent visit to St Martins Lane. One of our core values is that we are committed to authentic design and personality, so I am delighted both of these shone through and impacted on your stay.

I am truly sorry you experienced some difficulties regarding the television system. I would like to ask next time you plan to join us to reach out to me first, so that I can ensure that you have a wonderful reservation process and experience from start to finish.

I look forward to hearing back from you. Don't leave it too long.

Warmest Regards,

Nicole Messham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,576 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (446)
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English first
Sydney, Australia
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

You will be in the 'Middle of London' by staying here. 1 minute walk to Leicester Square, The national gallery, the west end, The Ivy, brilliant shopping at your doorstep. You will not be disappointed with its location. Reception staff are friendly and very helpful.

Room Tip: Garden Rooms give that bit extra space
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 20 August 2014
Thank you so much for your short but sublime review. We appreciate your comments and love the fact that our location was well-suited to all your needs. Our staff are one of the most outstanding factors and we really pride ourselves on their friendly and attentive manners. I hope we have the opportunity to see you again.
Please let me know when you plan to return. You can reach me on nicole.messham@mhgc.com.
I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

I remember staying at the trendy (and sometimes snooty) St Martins Lane of the 90's and was afraid that, like the some other Ian Schrager properties, SML would feel stuck there. But given the fitness minded group I was traveling with, we booked there for the GYMBOX access (and complimentary laundry service for fitness clothes!) a colleague had raved about and was very pleasantly surprised. Yes, the Saturday night scene is "naf" and the bar no longer exclusive but...the renovated rooms are well suited to biz travelers and stocked with very nice amenities. the concierge, bellman (ed! especially) and front desk staff were all very friendly and accommodating and the location is central, busy, with plenty of good places to eat and drink within walking distance (Polpo and Dishoom were hits with our crew) And for those who like to workout on the road, an extensive GYMBOX schedule leaves you no excuses!

Room Tip: My group all stayed in the X01 line of small rooms and was happy.
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  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank lhkilbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 18 August 2014
Dear lhkilbane,

We pride ourselves on the “surprise and delight” effect we have on our guests and I’m so happy that your faith in our brand has been re-ignited.

I’m glad you were able to take full advantage of the complimentary access our guests have to Gymbox - it certainly has an extensive schedule of some fun and outside the box classes! Our location is fantastic to be able to sample some of London’s fabulous restaurants - Polpo is one of my favourites.

Thank you for mentioning Ed - he continues to spread his cheeky charm with every guest he meets.
Please let me know when you plan to return on nicole.messham@mhgc.com.

Warmest Regards,

Nicole Messham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heusden
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 August 2014 via mobile

I was there in July for a convention
Only One night : Perfect hotel, fantastic design and very nice people at the front desk (Deborah)
Our Rooms were full of atmosphere in the evening : Light effects, candlelight, ...
A lot of extra's in the room : Umbrella,
Perfect central location in the heart of London
Nice breakfast !!!
I will come again in the future

Stayed July 2014, travelled on business
Helpful?
Thank Luc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 18 August 2014
Dear Luc H,

It might have been just the one night with us but I’m delighted it was a memorable one. Our Deborah on the Front Desk has an infectious, charming personality and I’m overjoyed she had a positive impact on your stay. I shall pass on your kind words.

We look forward to welcoming you back in the future. Please let me know when you plan to return so I may personally manage your stay. You can reach me on nicole.messham@mhgc.com.

Warmest Regards,

Nicole Messham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

I stay at St Martins Lane hotel every month and never get tired of it. The service is fantastic, the people are friendly and helpful, and the rooms are great. the location is also the best London can offer, ricght in the centre, and walking distance to all the importnt places.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bobodeluxe23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 18 August 2014
Dear Bobodeluxe23,

Firstly thank you for your continued loyalty to St Martins Lane - it means a lot to us that our guests feel that we are their ‘home away from home’ when travelling to London.
Our service, location and rooms are something we pride ourselves on and I’m delighted that you love all of them.

Please let me know if you ever need assistance with any of your bookings when returning - you can reach me on nicole.messham@mhgc.com. We hope to see again you soon.

Warmest Regards,

Nicole Messham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
85 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

I stayed for a week at St Martins Lane during my business trip in early Aug. Was lucky to stay in one of the renovated rooms (I was on the 2nd floor), the new room functions well with a lot of USB charging points and comfy sitting to read and work, plus the new high-tech TV which you can play right from your iPad to your TV. Beddings and shower pressure was great! Only downside is the soundproofing from the hall way wasn't great and noise could be heard from time to time.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank samandjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 18 August 2014
Dear samandjet,

We are really pleased that you have had the opportunity to spend time with us; and delighted that you enjoyed all the aspects of our newly refreshed rooms. Our introduction of lots more USB points makes it so much more user friendly for our hi-tech guests, whether they are with us for work or for play.

Please let me know when you plan to return to St Martins so I can ensure you have another wonderful stay. You can reach me on nicole.messham@mhgc.com.

I look forward to hearing back from you.

Warmest Regards,

Nicole Messham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

For my daughters 18th Birthday we wanted a hotel close to the west end that was a bit special. St Martins Lane came up trumphs with a "loft" room with two double beds that was perfect for our family. The hotel is clean and the staff are friendly but it was the stylish and modern décor that impressed most. The teenagers loved the big TV the fast WiFi and the multi coloured lights, the many USB charging points and the wonderful bathroom.

Thanks St Martin's Lane

Room Tip: The Loft Double Double is huge and well equipped
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank lRlSHR0VER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nicole_messham, Guest Relations Manager at St Martins Lane London Hotel, responded to this review, 18 August 2014
Dear lRlSHR0VER,

Thank you so much for your kinds words on your recent celebrations at St Martins Lane. It is always lovely to hear that we were able to create a memorable experience for our guests. You have ‘hit the nail on the head’ with all your comments regarding the cleanliness and stylish atmosphere we create.

We can’t wait to welcome you back to St Martins Lane, so don’t leave it till another birthday to come see us again! Please let me know when you plan to return.

Warmest Regards,

Nicole Messham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St Martins Lane London Hotel

Property: St Martins Lane London Hotel
Address: 45 St. Martin's Lane, London WC2N 4HX, England
Phone Number:
Region: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in London
#58 Business Hotel in London
#62 Romantic Hotel in London
#65 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — St Martins Lane London Hotel 5*
Number of rooms: 204
Official Description (provided by the hotel):
Located in the bustling Theatre district in London’s Covent Garden, St Martins Lane is a dramatic and daring evolution on English luxury. This boutique hotel retains all the youthful, unexpected charm of a London hideaway, at the very heart of the art-loving, energetic West End. St Martins Lane is truly a hidden gem – a newly renovated lobby welcomes guests into high-concept design with the sophistication of a modern museum and the joy of a carnival light show. The soaring and theatrical space, a reinterpretation of Philippe Starck’s original lobby, plays with colour, proportion, and movement in a way that energises every guest and inspires active self-expression for the duration of the stay. Guests can begin their journey in the Den, a modern gathering place and decompression zone. Situated just off the lobby, the Den is the perfect place to enjoy Afternoon Tea, play a game of backgammon or sip on a Gin & Tonic. The decor is warm and sophisticated with a tongue-in-cheek British flair – even the art on the walls is irreverent, animating the space with larger-than-life portraits and visual puns. Embrace the journey with a striking new look from London’s finest hairdressers at the neighbouring Jones & Payne salon. Luxurious treatments and innovative vision make this salon a place of new beginnings and creative expression. At night, guests will find a hidden entrance to Blind Spot, an innovative cocktail bar, behind the tea counter’s posh facade. Blind Spot is a golden cocktail sanctuary designed like a modern hunting lodge and inspired by the colours and aromas of exotic tea leaves. Light and colour continue to enhance the guest experience in every corner of St Martins Lane - interactive light displays brighten each room, transforming them into spaces of youthful excitement and changing mosaics of colour. Special garden rooms offer private patios and floor-to-ceiling windows that invite the vibrancy of the city into every room. At the newly renovated Asia de Cuba, concept chef Luis Pous joins restaurateur Jeffrey Chodorow to offer a dynamic Latin-Asian fusion menu in an inspiring space. Guests can explore all the unpredictable delights of London and end the day with an invigorating workout at Gymbox Covent Garden, London’s most unorthodox fitness experience. ... more   less 
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Also Known As:
St Martins Lane London Hotel London
Hotel St Martins Lane

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