Stayed here for one night over the bank holiday weekend, and i must say after staying at the Thistle Piccadilly this really did restore my faith in the Thistle chains!
Yes there was a problem but the way it was handled was fantastic and to me that's the most important thing! We had an issue with plumbing in our room (we were intially upgraded from a standard double room to an executive as it was my brithday YAY!). Anyway the way in which the receptionist (Natasha/Tasha) handled our issue was fantastic she also upgraded us to a junior suite which was lovely, the view wasn't so great but the room was really nice.
The next morning, again I found the staff (not Tasha) to be slightly inflexible with regards to meeting your needs, again we asked for a later check out (as we had to switch rooms pretty late around 11pm ish) but was told no as the hotel was sold out and the rooms had to be cleaned, however when we were contemplating booking for another night, suprise suprise there was availability!.
Anyway overall a lovely stay and very convenient to the local attractions, Natasha actually made my stay because she was lovely, friendly and offered the level of customer service that a 4/5 star hotel should, she is a gem to the hotel!
We will be staying again!
- Official Description (provided by the hotel):
- There aren’t many genuinely quiet streets right in the heart of London. But they do exist - and we’re on one of them. In fact, you might never guess that Piccadilly Circus and Leicester Square are within a few minutes’ walk. The Royal Trafalgar has the City on one side, Whitehall on the other and history everywhere you look. The National Gallery is literally next door, as is the square that shares our name. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Lastminute, Ebookers, Travel Republic (UK), Prestigia, Odigeo, Agoda, getaroom.com, HotelsClick and 5viajes2012 S.L. so you can book your Thistle Trafalgar Square, The Royal Trafalgar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royal Trafalgar, London Hotel London
- Royal Trafalgar By Thistle London
- Thistle Trafalgar Square