I stayed at this hotel 2 times last week (22-30 Nov) while on a business trip (I had to check out on one night on 26 Nov in between).
My company arranged the booking and was paying for it. Upon arrival, a lady at the reception checked me in and informed me I had a double room but I informed her my booking was a single room. She replied by saying that it was complimentary and price will be the same. She asked for my credit card and said she will need to swipe it in case I have any extras -I didn't have any. However, 2 days later I received a msg from my bank that £120 was charged on my card by the Strand Palace. I spent 2 days trying to sort out this with the front office staff with no luck. I talked to 3 staff members and each of them gave me a different answer and one in particular (Cam..) insisted that I asked for an upgrade although I didn't sign any form related to this and she kept me waiting for a long time and then told me to call the reservations team once I'm back to my country! Another staff member (Jul...) "confidently" said that they will not charge anything on my card without giving me a receipt and I showed her the msg I received from my bank and she told me to come back later. The same happened with a third staff member.
It was only the fourth staff member that I talked to when checking out at 4 AM who was professional enough to genuinely check my bookings and asked me to contact the accounts section as it didn't look right to charge on my credit card without my knowledge and no proof of me asking for an upgrade. He (Ousama) was considerate and apologised for the inconvenience. I called the Accounts today and they said they will refund me in 2 weeks time (I hope they do!)
Anyhow, TV in room 856 does not work properly and it's full of dust on the top (spotted that while trying to check what was wrong with it ) and the door key lock of room 267 does not actually lock. I informed the reception to have it fixed but they didn't do anything.
Good things, well, breakfast is ok, location is central and Dawaat Indian restaurant located inside hotel is worth trying.
I left a feedback card in my room 267 before I checked out second time, hope management will have a look at it and make an effort to rectify. My advice, be careful when they ask to swipe your credit card.
- Official Description (provided by the hotel):
- Welcoming guests since 1909, the Strand Palace Hotel is surrounded by the best London has to offer. Set on the Strand in the heart of the capital's West End, the hotel is mere moments from Covent Garden, Trafalgar Square and the Thames, making it the perfect location for discovering cultural icons and for those travelling on business. The hotel is home to an award-winning restaurant serving British as well as superb bars offering afternoon teas and exquisite cocktails. ... more less
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- Also Known As:
- Strand Palace Hotel London
- Hotel Strand Palace
- Strand Palace London
- Strand Hotel London