I am in London with my Mother to attend my daughters Gold Duke of Edinburgh Award Ceremony at the Palace and its an extremely special occasion. I booked through Booking.com and decided upon a suite. The website was saying 'book quick only one left at this price" so I quickly booked noting there was three suites.
Upon investigation on Trip advisor I saw several reviews about the suite I had booked ALL bad! it was in a basement, frosted glass on the door to disguise this, bad customer service etc...
However there was also a few good reports about how accommodating the hotel had been, free upgrades from rooms to suites etc... As I have already booked a suite I know I cannot be upgraded however I emailed the hotel to query the basement situation and to ask if there was any 'leeway' in regards to changing the rooms.. The response i got can only be described as RUDE and patronising
"The Junior Scheherazade Suite is on the lower ground floor. We have clearly advertised this online and do not mislead any guests."
to quote just one part on the response!! I has simply asked if we could re assess the room situation ! I was told I could at an additional £80 per night ! When I checked online I can get the same suite for £ 120.00 a night !! I £114 CHEAPER ! albeit at another time of year .... Christmas!!
Customer service absolutely NIL
All I can say is I am now dreading my stay.
- Official Description (provided by the hotel):
- Twenty Nevern Square is the second hotel in the Mayflower Collection, a family-run trio of hotels nestled in some of London's most desirable areas. Each hotel in the Collection has been uniquely designed in an East-meets-West style, complete with sumptuous furnishings, opulent colour schemes, and original carved antique furniture. Twenty Nevern Square overlooks the beautiful Nevern Square Garden and features 20 stunningly individual rooms, each equipped with all the modern essentials. The hotel has a fully-licensed bar and a secluded courtyard garden with tables and chairs. Alongside our gorgeous rooms, we have a number of special suites with high ceilings, expansive windows, beautiful views, marbled bathrooms, Egyptian cotton sheets, and state-of-the-art technology, including a large flat-screen HD LED TV. The hotel is just 2-minutes' walk from Earls Court Exhibition Centre, 2-minutes' walk from Earls Court tube station, and a mere 25-minute journey from Heathrow Airport! As we are situated in the fashionable Kensington & Chelsea borough, we are within walking distance of the King's Road in Chelsea, High Street Kensington, and Hyde Park and close to the Science Museum, the Victoria & Albert, and the Natural History Museum. Knightsbridge, with the illustrious Harrods department store, and Harvey Nichols London store, is also only a short distance from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- 20 Nevern Square
- Twenty Nevern Square London