I booked this hotel and received an email confirmation. When I arrived I was told my reservation had been cancelled despite the fact I had not been notified beforehand. It subsequently turned out they had mistakenly recorded my credit card details. But they made every effort to rectify their mistake. Even though the room I had booked was no longer available I was generously offered the only room available.......if I paid another £100 in addition to the £140 already billed for one night's stay. I made my excuses and left.
The most annoying thing about the whole experience was the complete lack of concern by the staff. The Manager (not on site) was repeatedly telephoned by staff but was "not available".
Horrible hotel which styles itself as a "boutique hotel" in a horrible area of town.
- Official Description (provided by the hotel):
- Twenty Nevern Square is the second hotel in the Mayflower Collection, a family-run trio of hotels nestled in some of London's most desirable areas. Each hotel in the Collection has been uniquely designed in an East-meets-West style, complete with sumptuous furnishings, opulent colour schemes, and original carved antique furniture. Twenty Nevern Square overlooks the beautiful Nevern Square Garden and features 20 stunningly individual rooms, each equipped with all the modern essentials. The hotel has a fully-licensed bar and a secluded courtyard garden with tables and chairs. Alongside our gorgeous rooms, we have a number of special suites with high ceilings, expansive windows, beautiful views, marbled bathrooms, Egyptian cotton sheets, and state-of-the-art technology, including a large flat-screen HD LED TV. The hotel is just 2-minutes' walk from Earls Court Exhibition Centre, 2-minutes' walk from Earls Court tube station, and a mere 25-minute journey from Heathrow Airport! As we are situated in the fashionable Kensington & Chelsea borough, we are within walking distance of the King's Road in Chelsea, High Street Kensington, and Hyde Park and close to the Science Museum, the Victoria & Albert, and the Natural History Museum. Knightsbridge, with the illustrious Harrods department store, and Harvey Nichols London store, is also only a short distance from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- 20 Nevern Square
- Twenty Nevern Square London