We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Milestone Hotel and Residences
Ranked #3 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 March 2011

We stayed here for three nights over valentines weekend. Was a fantastic stay, the location was great for getting out and about in London. Close to knightsbridge and the museums. The staff were fantastic from the moment we arrived, I think all hoteliers should stay here for a lesson on how it should be done!

We were upgraded to the Safari suite which we liked although I do think it may soon be in need of some refurbishment as was starting to look a little tired. However it was large and spotlessly clean with a lovely view to Kensington Palace.

I loved the little evening treats of canapes and chocolates in the room. Our romantic turndown was good although no music was put on. Not quite sure why they ask for music preferences as it did not appear that music was provided so I suggest updating your ipod ready for your visit. There is a docking station in the room.

Breakfast was very good however with so much choice around we did not eat in the hotel restaurant.

If you're thinking of visiting London and staying in a large impersonal hotel then don't, stay here instead.

  • Stayed: February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Norfolk1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 30 March 2011

Many thanks for your kind and honest feedback. I was so glad to read that you really enjoyed your stay with us and also thank you for the points you raised which I will most definitely be looking in to. We do run a discreet but comprehensive rolling refurbishment programme of our all rooms and Public Areas to ensure that everything is looking at it’s best but I will certainly ensure that we follow-up on your constructive feedback. We also take the opportunity to provide preferred music wherever possible so I am sorry that you did not have this at Turndown. I hope that I have the opportunity to welcome you back to The Milestone Hotel once again in the near future.

Kind regards

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,015)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,493 - 1,499 of 2,015 reviews

Reviewed 27 March 2011

I stayed in the Milestone for my sister's wedding. It was a beautiful hotel. A lovely breakfast and charming atmosphere in the bar at night time.The staff were so friendly and helpful. The service was 5 star. The best hotel I've stayed in!

  • Stayed: March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lauratidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 29 March 2011

I was delighted to read your very kind comments and I thank you for taking the time to let us know what a great stay you had with us. I have already passed on your comments to the relevant departments. We look forward to welcoming you back in the near future.

Kind regards

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2011

Very Nice place to stay for business or leisure.
Thé staf is wonderful and the service... Just perfect.
Will make it again.
K

  • Stayed: March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kevin760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 29 March 2011

Thank you for taking the time to give us your positive feedback. I was very proud to read your comments about our staff and the excellent service that they deliver at The Milestone and I have shared your comments with them already. We all look forward to welcoming you back to The Milestone Hotel in the future.
Kind regards

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2011

first class attention from first phone call (to check parking arrangements) over a two night stay to leaving ; the quality of rooms and ambience was above expectations.
I stayed for two nights with my wife ; three grown up daughters and a friend of theirs . the occasion was my eldest daughter's wedding on the saturday ; the atmosphere and professionalism of staff gave us the perfect start to our big day ; I would definitely return ; happy to pay a bit more to get this level of satisfaction.

  • Stayed: March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank robintidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 22 March 2011

I was delighted to read your kind comments regarding your stay with us. I will be passing these on to all the team here and I am glad that we managed to make your families day that extra bit special.

We look forward to welcoming you all back in the near future.

Kind regards,

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2011

First time at this hotel normally stay at the Waldoff but must say this has now become my favourite hotel in London, Hotel perfect, food excellent and staff are great, well worth a visit for a quality break, Keep up the good work Milestone

  • Stayed: March 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chesann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 22 March 2011

I am so glad that you enjoyed your stay with us and thank you for your kind comments. I will ensure that these are passed on to the great team we have. We all look forward to welcoming you back to The Milestone Hotel

Kind regards,

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2011

From the helpfull staff, to the high standard of the room and all the thoughtfull details, f.i. the decoration of the room and penhaligon toiletries, the perfect smoked salmon and eggs benedict at Cheneston's,it is all an experience of à lifetime.Thank you all staff for à birthdaytrip to remember.

  • Stayed: March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Steffy3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 22 March 2011

I was very happy to hear that you had a very enjoyable Birthday stay with us and enjoyed the service we provided to you. I will share your comments with the team here and I hope that we can welcome you back to The Milestone Hotel in the near future.
Kind regards,

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2011

I spent 2 nights in February '11 and 3 nights in March '11 at the Milestone Hotel across from Kensington Park in London on the recommendation of my travel agent. I was greeted by name so warmly upon arrival that I thought the staff mistakenly thought I'd been there before. Each room was different and delightfully decorated. The restaurant in the hotel, Cheneston's, was excellent. Service was gracious and efficient in every aspect, from the bar and restaurant to Reception and Concierge service. In short, it felt like coming home. As I told my travel agent after the trip, "I can never return to London without staying at the Milestone."

  • Stayed: March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank bgr49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 22 March 2011

I am so glad that you enjoyed your stay with us at your new London home. We pride ourselves on the service we deliver and was delighted to read your very kind comments. These have already been passed on to the team and we look forward to your return visit to The Milestone Hotel.

Kind regards,

Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Westminster
Hotel 41
Hotel 41
#1 of 1,077 in London
2,862 reviews
Chelsea
Egerton House Hotel
Egerton House Hotel
#2 of 1,077 in London
1,480 reviews
Westminster
Taj 51 Buckingham Gate Suites and Residences
Show Prices
Show Prices
Show Prices
Marylebone
The Montcalm London Marble Arch
Marylebone
The Langham, London
The Langham, London
#14 of 1,077 in London
494 reviews
Show Prices
Show Prices
Show Prices

Been to The Milestone Hotel and Residences? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Milestone Hotel and Residences

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 1,077 Hotels in London
Price Range: £301 - £684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel and Residences 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ctrip TA, Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, TripOnline SA, Agoda, LateRooms, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., getaroom.com, HotelQuickly and Cancelon so you can book your The Milestone Hotel and Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing