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The Milestone Hotel and Residences
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Reviews (2,085)
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Reviewed 12 December 2013

We were lucky enough to have our wedding reception at the Milestone three years ago. Last night we were even luckier to stay the night. We had the Kensington Palace room, appropriately overlooking Kensington Gardens and onto the Palace. The room was walled silk, thick damask type eiderdown, fluffy duvet, penhaglion toiletries, fruit and complimentary biscuits. Knowing it was our wedding anniversary, they complemented all the above with congratulation cards, a bottle of champagne, strawberries dipped in chocolate and the final icing on the cake was returning to the room after dinner to find we had suddenly arrived in candle-land. What seemed like hundreds of candles decorating the room, with equally hundreds of rose petals adorning the bed, and leading to the bathroom. Unexpected extras like this are what makes the Milestone stand out. It's already a member of the Leading Hotels of the World, but one day it might make Leader of the Leading Hotels of the World! Try it for yourself and see. Indulge. And experience the difference.

Room Tip: All the rooms are individually decorated and each one is beautiful. It won't matter whether you have the least expensive or the most, your room will be gorgeous and you will be treated like royalty.
  • Stayed: December 2013, travelled as a couple
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3  Thank MsHoneychurchTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 18 December 2013

Many thanks for taking the time to leave your kind review following your recent stay at The Milestone Hotel. I was so happy to read that we met your expectations once again and that you really did enjoy this special anniversary stay with us. Please do come back and stay again soon.
Kind regards,
Andrew Pike
General Manager

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Reviewed 11 December 2013

We stayed 3 nights (3 for the price of 2) for our wedding anniversary and we were luckily upgraded to a 2-bed apartment. We splurged and arranged for the Bentley to collect us from the airport. Enjoyed our welcome glass of bubbles in the saddle bar and then later in the evening had dinner at their signature restaurant. It is a charming quintessential British boutique hotel and the service is very good. Great location for the Albert Hall, Knightsbridge and Hyde Park. Thoroughly enjoyed our stay.

  • Stayed: November 2013, travelled as a couple
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1  Thank Nigella4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 18 December 2013

I was so glad to read that you enjoyed your recent anniversary stay with us at The Milestone Hotel. Also thank you so very much for taking the time to leave this nice feedback. I was delighted to read that you enjoyed the facilities and the service that we provided you with. Please do come and see us again soon.
Kind regards,
Andrew Pike
General Manager

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Reviewed 10 December 2013

My wife and I stayed at The Milestone on the last weekend of November 2013 as a celebration for her birthday. I had read so many excellent reviews beforehand I had to wonder if The Milestone was really that good. In short, yes it is. The staff and their attention to detail are really what sets this place apart. Also special touches such as a complimentary glass of champagne each on arrival and balloons and a delicious birthday cake. The final crowning glory was the afternoon tea. As usual the service was impeccable and the food superb.

Room Tip: Although the Savile Row room has brilliant decor it is situated above some kind of generator which woke me up a few times in the night
  • Stayed: November 2013, travelled as a couple
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Thank petermelrose2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 18 December 2013

Firstly thank you for taking the time leave your feedback following your recent stay at The Milestone Hotel. I was delighted that we made this birthday trip special and that you enjoyed your stay with us. Please do come and visit us again soon.
My best wishes,
Andrew Pike
General Manager

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Reviewed 10 December 2013

my 10 year old son and i just stayed two nights at the milestone (dec 2013). what a great experience! from the very beginning when i first emailed the hotel to our departure, the hotel was excellent. I've stayed in many fine hotels around europe and the u.s., the milestone is amongst the very best. they corresponded via email before our trip to ensure that both my son and i had the things we would need; helped us to find fun and enjoyable activities while at the hotel, and made sure we had a great room and all the wonderful service.

we enjoyed walking about london and taking the tube. after all day sight seeing, we were rather tired so we had room service. they have good food that even my picky eater son liked - chicken sticks, french fries, and ice cream. speaking of site seeing, the hotel location is perfect. its away from the crowds but right next to the kensington gardens. the neighborhood is upscale and quite safe. its a 15 minute walk from the natural history and science museums. the tube station is only a few minutes away.

i also liked their personal attention. it made my son feel extra special. they did things like greet him by his first name, spelled-out his name in some fun designs in the room, etc.

so, go and enjoy the milestone!

Room Tip: we stayed in the saville row room - very enjoyable room with a wonderful view of the kensington gardens.
  • Stayed: December 2013, travelled with family
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2  Thank UStoEurope111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 18 December 2013

Many thanks for taking the time to post your kind words following your recent stay at The Milestone Hotel. I was delighted that you and your son had a great time with us and that you enjoyed the service we provided you with. Please do come and see us again soon.
My kindest regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

My wife and I joined four other couples for a three nights stay at the Milestone. We arrived at 7:00am after a cross atlantic flight to find that our room was ready; no issues with an early check in or anything like that. We had breakfast at the hotel on two occaisions and had cocktails at the Stable bar. The hotel is located just a few minutes from the Kensington High Street Tube Stop and close to many of the more popular sites in London. Everyone at the hotel was always available to answer questions and help when needed. If I had one (small) complaint, I would say that the showers are very small and don't make it easy for a 6'2 man to comfortably shower.
If and when we come back to London, we will stay at this hotel.
It really was a wonderful experience and a first class hotel.

  • Stayed: November 2013, travelled with friends
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3  Thank LM-Girard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 10 December 2013

Many thanks for taking the time to leave your feedback following your stay at The Milestone Hotel. I was delighted that you and your friends all enjoyed your stays with us. Please do come back and see us again soon.
Many thanks,
Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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