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The Milestone Hotel and Residences
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Reviews (2,106)
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All reviewskensington palaceafternoon teastables barred carnationwelcome drinkthe entire staffrose petalslittle touchesfavorite hotelturn down servicekensington high streethyde parkthe general managerhome away from homewonderful hotelevery member of staffbottle of champagne
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1,060 - 1,065 of 2,106 reviews
Reviewed 6 January 2014

We enjoyed impressive service from all staff members, including the reception, restaurant, bar and housekkeepping staff. All member of the staff adhere to high standards and are very attentive to detail. We were especially impressed with the connectivity of the different staff departments - they all seem to work together seamlessly to make our stay was very memorable.

  • Stayed: December 2013, travelled with family
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2  Thank 827CEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 14 January 2014

Many thanks for taking the time to leave your feedback following your recent stay at The Milestone Hotel. I was delighted to read that you ebnjoyed the seamless service we provided you with. Please do come and stay with us once again in the near future.
Mykindest regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

We stayed at this hotel years ago and returned as happy satisfied guests, once again. The hotel staff are so friendly and welcoming. We enjoyed the High Tea with Champagne and it was such a wonderful experience. We have friends there who also attended the High Tea and they were impressed with the entire experience, as local Brits! The rooms are beautiful and decorated so nicely. The restaurant and meals were exceptional, as well. We enjoyed all of our meals (room service and in the restaurant) and our time spent in the quaint bar located in the hotel. If you have an opportunity to stay at this hotel, you should absolutely not think twice about it; you won't be disappointed in any way. The Bonus is the location, which is directly across the street from Kensington Palace. There are nice shopping, Starbucks, restaurants (one of our favorites is Maggie Jones), which are all within walking distance. Harrod's is about 3 blocks, which is only about a 20 minute walk. We didn't take a cab once, we enjoyed walking all in the area. We were sad to have to leave! They truly know how to take care of their guests and make you feel welcome and have perfected the ultimate customer service!!

  • Stayed: December 2013, travelled as a couple
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2  Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 14 January 2014

I was delighted to read your feedback following your recent stay with us at the Milestone Hotel. I was so glad to read that you enjoyed all aspects of your stay and got the chance to sample our fantastic Afternoon Tea and our great food in our Restaurant. I have passed on your kind words to my brilliant team.
Many thanks once again,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014 via mobile

We stayed here on a round world trip where we also stayed at leading properties like the Plaza New York and the Westin St Francis in SFO.
The facilities at the Milestone are on par (objectively a bit behind) but what puts the Milestone ahead is the way the staff treat you an connect with you as individuals.
Even on the rare occasions where service slips up they recover so quickly with an extra glass of champagne, etc
Literally our favourite hotel in the world!

2  Thank Graham M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 14 January 2014

Many thanks for your lovely feedback following your recent stay with us at The Milestone Hotel. I was very happy to read that we met your expecations and that you liked the personal service we provide all of our guests. Please do come and visit us again in the near future. I have passed on your feedback to my great team here at the hotel.
Best regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 January 2014

I took my girlfriend here for a romantic weekend and we were both stunned by the level of customer service; all the staff made us feel completely at home. The room was beautiful and the facilities were first class. Probably the best hotel I've ever stayed in! We had a truly wonderful weekend.

  • Stayed: December 2013, travelled as a couple
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2  Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 14 January 2014

Thank you for your kind words following your stay at The Milestone Hotel. I was delighted that we met you and your girlfriends expectations during your stay. We pride ourselves on the service we deliver so please do come to stay with us again so we can once again make sure you have the perfect stay with us.
Many thanks
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

The hotel building is very nice, cosy, English. Old furniture, rugs, old books, etc. Room was nice but very small for 3, made up several times a day. All staff members were extremely friendly, allways ready to be of assistance. Subway not far away.
The pool revealed very small, compared with what was seen on the pictures. The shower over there only had cold water.
Breakfast was ok but sometimes we did wait quite some time to be served. (on 1 occasion almost 1 hour)
We ate in the hotel restaurant on one occasion. The food was ok but not cheap.
Overall, the rate we paid for our stay was also quite expensive. We've been in other 5* places with more infrastructure en more spacy rooms for less but than again it is a very nice place.

  • Stayed: December 2013, travelled with family
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Thank granaat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 14 January 2014

Thanks you for taking the time to leave your feedback following your recent stay at The Milestone Hotel. I was delighted that overall you enjoyed your stay and the great service you recived. I have passed on your comments to my team. I do hope that you will come and stay with us again soon.
Kind regards,
Andrew Pike
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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