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“So much fun at the Milestone”

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The Milestone Hotel
Ranked #2 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Cardiff, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“So much fun at the Milestone”
5 of 5 bubbles Reviewed 26 January 2014

I guess one should able to take is as given, in a luxury hotel, that the staff will genuinely see it as their job to keep the guests happy: it's only when you visit somewhere like the Milestone that you realise how rare this is. We stayed here for a couple of nights on a big birthday and it felt as though all the staff were just waiting to make it special: their welcome was genuine and charming, and we had the best combination of being indulged and feeling at home. Our room (Mistinguette/art deco) was great fun and, even in November, it was fabulous to have the little balcony to stroll out onto.
Everything - the champagne on arrival, turndown with roses and candles, scrumptious smoked haddock breakfasts and supper-a-deux (thank you, Florent, for making this so welcoming) - all contributed to an occasion we won't forget. Oh - and the Cheneston restaurant pianist, Malcolm Plumridge, is, we believe, an unacknowledged genius. Haunting tunes which we instantly loved turned out to be his own composition. Just another of the surprising features which distinguish this exceptional and highly individual hotel.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Penny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 30 January 2014
Many thanks for taking the time to leave your kind feedback following your stay at The Milestone Hotel. I was deligted that you enjoyed your stay in The Mistinguett Suite and also enjoyed the service you received throughout your stay. I have passed on your kind words to Malcolm, Florent and the rest of the team. Please do come and visit us again soon.
My kindest regards,
Andrew Pike
General Manager
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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UK
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

The Milestone is a most wonderful hotel, I don't know where Fiona Duncan was coming from in her review. The staff and the hotel are brilliant. If you are a guest there you are made to feel very special. Where else would the doorman be waiting for you, after walking all round Hyde Park in your walking kit, with bottles of water. It may be expensive but the Milestone has the best service that I have ever experienced. And, for over thirty years I stayed in some of the best hotels in the Far East.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
9 Thank SJPape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 24 January 2014
Many thanks for your kind words following your past stays with us at The Milestone Hotel. Your continued support is very much appreciated.
Kind regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

I booked a room at The Milestone as a surprise for my partner the weekend before Christmas; and it's fair to say I wasn't disappointed. The staff were ever so friendly and helpful - and happy to go that extra mile!
I left our bags there, as we spent the day in London, which were in our room when we checked in later on. When we actually did arrive together, around 9pm, we still received a whole tour of the hotel - something that I didn't expect when arriving that late.
The building, both inside and out, was gorgeous - lovely decor throughout, especially with the Christmas lights outside. The room itself was very spacious and luxurious, although we didn't have the greatest view, it's not something that impacted on our experience.
The champagne afternoon tea is extremely filling (it's a big meal in itself) but absolutely amazing and I would definitely recommend it .
Overall, it was a truly magical experience and I couldn't recommend it more.

**If you are travelling around Christmas, have the mulled wine - it's the best I have ever had!**

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
8 Thank Charlotte L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 24 January 2014
Many thanks for leaving your kind words following you pre-Christmas stay with us at The Milestone Hotel. I was so pleased to read that you felt looked after and that you enjoyed your stay including our great Afternoon Tea. Please do come and stay with us again where I am sure we will once again meet your expectations.
Many thanks,
Andrew Pike
General Manager
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Baarn
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

This was our fourth visit to this very special hotel and again we had a wonderful stay. They pay attention to every little detail. If you want to be King and/or queen for a couple of days just go to the Milestone Hotel and you know what it feels like!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emsyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 24 January 2014
I was really delighted to read your comments following your return stay to us at The Milestone Hotel. I was also happy to read that we met your expecations for a 4th time. Please do let us treat you like royalty again in the near future.
My best wishes,
Andrew Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Vancouver, Canada
Level Contributor
147 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

My husband was about to celebrate a milestone birthday on Boxing Day, and London is one of our very favourite cities. We were therefore delighted that our research revealed The Milestone Hotel - a supremely rated boutique style hotel in a gorgeous Kensington location.

The Milestone is perhaps best known for its superbly warm service. From the moment our taxi arrived and we were greeted by an utterly charming doorman, we knew we had made the right choice. The facility itself is casually elegant, with an Edwardian ambience and unfailingly friendly staff that left you feeling you were staying in a private hotel early in the last century.

Our first floor, no view, room was predictably compact, though very nicely appointed, with an oversized bathroom that was a real bonus. We slept comfortably and well each of our 6 night stay and were impressed with the peace and quiet at all times.

My husband used the exercise facility each morning and found it modest but adequate.

The location is first rate, a 5 minute walk from the High Street Kensington Tube Station. There is loads of food and retail shopping steps away on the high street - try the cozy Goat Tavern which featured yummy and moderately priced pub style eats.

The Milestone is truly a Kensington gem. Prices, however, are not for the faint hearted. We decided to pass on the English breakfast and the Afternoon tea (which at £25 and £36 per person respectively, seemed over the top even for this toney neighbourhood) but did dine one evening at the hotel's Cheneston restaurant which was again pricey, but first rate.

Overall, The Milestone and its wonderful staff ticked all of our boxes and truly delivered on their service promise. They are fully deserving of their premier reputation as one of a very small group of front rank London hotels.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
6 Thank gaylecooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 24 January 2014
Many thanks for taking the time to leave your feedback following your recent stay at The Milestone Hotel. I was really pleased that you and your husband enjoyed your post Christmas stay with us for your birthday celebrations and enjoyed the facilities and service we provided you with. Please do come and stay with us again soon.
Kind regards,
Andrew Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Both myself and a colleague of mine have both stayed at The Milestone in the last couple of months and we have no qualms in saying that the Hotel provided for us both with one of the most glorious and impressive stays we have ever experienced. If you are after luxury, stylish and spacious rooms, impeccable service, fabulous food and all the comforts in a convenient London location, this is the Hotel for you! Breakfast in the room was most indulgent and all of the staff really know how to make you feel like a VIP. They really do go the extra mile at The Milestone!!

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
5 Thank FlatterFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 20 January 2014
I was so pleased to read your feedback following your recent stay with us at The Milestone Hotel. I was so glad to see that we met you and your colleagues expectations, once again, in all areas of the hotel with the facilities and service we provided you with. Please do come and see us again in the near future and I have passed on your kind words to my brilliant team.
Kind regards,
Andrew Pike
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 19 January 2014 via mobile

Stayed here for my daughters birthday and everything was absolutely perfect. We knew we had truly come to stay somewhere very special from the moment we entered this hotel. We were warmly greeted and then given a mini tour of the hotel. The hotel overlooks Hyde park and Kensington palace and is in a good location . Even though we had arrived very early, our room was ready and we were promptly taken there . I felt like we had been taken back in time to an era of pure elegance and luxury, where service was second to none and every minute detail , had been thought through with great care. The room suppassed my expectations in every way . Beautifully decorated and every bit 5 star . The hotel itself is wonderful, with first class service from all the staff. Nothing is too much trouble . They made us feel really welcome and presented my daughter with a beautiful birthday cake and card to mark her birthday . Afternoon tea is a wonderful experience too . We felt like we had been invited in to someone's grand house for a beautiful tea party, in exquisite surroundings of oak panelling and open fires . It was truely amazing and I would highly recommend the experience. The evening was finished with some shopping at harrods , a dip in the pool back at the hotel and posh fish and chips with champagne in the bar. It all sounds completely wonderful , and it truly was . Can't wait to go back .....

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank sjcheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review, 20 January 2014
I was so happy to read your feedback following your recent stay with us at The Milestone Hotel for your Daughters birthday celebration. I was really pleased that you managed to try, and most importantly enjoyed, all the facilities and service we are so proud to deliver. I have passed on your kind words to my team. We look forward to welcoming you back again soon.
My best regards,
Andrew Pike
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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