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“Best vacation ever”

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The Milestone Hotel and Residences
Ranked #3 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 June 2014

Having recently stayed at the Milestone, I have to say this was the best experience ever. From the minute I stepped out of my taxi and was greeted by the very sweet doorman, who whisked my bags away, and handed me over to the lovely reception staff..I knew this was going to be an amazing experience. Upon checking in, I was informed that I had been upgraded to a beautiful master suite, the Prince Albert suite. It was quite funny that this was the suite I was assigned, because I had expressed to my family that this was my favorite on the website. So, I was extremely delighted. Fran, the butler, took me on a tour of the beautiful Cheneston restaurant, the Stables Bar, the Conservatory and the lovely parlor, where they serve a delicious tea. He then took me up to my suite, which was even more beautiful in person. I then went down and had tea, where when expressed my doubt about finishing it, the lovely servers boxed up what couldn't eat and told me to not worry it would be delivered to my room. The rest of my week was equally wonderful, from the extremely nice room service staff who made sure I was well supplied with tasty nibbles and delicious late night meals. The maid staff who, when I asked for a couple more Assam tea bags, brought me an entire box. The concierges who kept me well informed on what was happening, and how best to get there. To the reception staff, who kept me well supplied with water and very kindly laughed at my nutty stories. A very big thank you to Nick for doing his best to try to get my DVD player to work(actually it beat us both) but he did give it his all. I can't recommend this magnificent hotel enough. In fact, my family is rolling their eyes at me, because I've already started planning my next trip here.

  • Stayed: May 2014, travelled solo
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2  Thank Bronwynsbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel and Residences, responded to this reviewResponded 20 June 2014

Dear Reviewer

Thank you for reviewing The Milestone Hotel

I am delighted to read such a great review from one of our valued AMEX guests. It is such a joy to read how our team delighted you ate every opportunity they had, from the butler to the doorman, receptionists, housekeepers and the restaurant team. I am especially pleased that you found the Prince Albert comfortable and enjoyed the twice daily service of our wonderful housekeeping team. I will pass special thanks on to Nik who I know was trying his best to get your DVD working, which we have subsequently replaced. My entire team were very happy to read that you will be coming to visit us again soon and all look forward to welcoming you back to The Milestone.

Best wishes

Geoffrey Wild
Deputy General Manager

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Reviewed 5 June 2014 via mobile

My friend and I and her son and my two sons and daughter (all boys age 9 and daughter age 8) stayed here for two nights. It was an amazing experience in every way. To begin with, I called many hotels in London and this was one of the few that would or could accommodate children with a rollaway bed. Plus, I felt that they offered a reasonable rate compared to some other hotels. Then when we arrived we could not believe how beautiful this "boutique" hotel was. The rooms and especially the beds were so perfect and so comfortable, even the rollaway beds were given special attention. They even left child-sized robes for our children and little gifts for them. I also want to mention how amazing the service was at the hotel. Jose, the concierge, arranged everything from transportation, dinner, and theatre tickets for us. He even took care of shipping some of our London purchases home for us. The drivers that he arranged to pick us up and drop us off at the train station were equally impressive (we came from Paris). They each drove us around for a couple of hours and were very professional and knowledgable. We also enjoyed high tea in the beautiful tearoom at the hotel as well as dinner one night. Each time they were so gracious with our children. Even the housekeeping was superb. I have been to some of the highest-rated hotels in the world and this hotel exceeds most of them. It made our stay in London really special.

Stayed: May 2014
3  Thank LauraLSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel and Residences, responded to this reviewResponded 20 June 2014

Dear Reviewer

Thank you for your lovely review of your family’s stay. I am delighted that we managed to make your visit to London so special. We are very happy to read that you enjoyed all the little touches we provide in the room from slippers to robes for the kids. I am also pleased to read that Jose the master was as always able to help plan your perfect trip. Fabrizio or F&B Manager was very happy that you enjoyed your Afternoon tea experience with the girls we have been working really hard to make sure we have the experience just right for our guests of all ages.

We sincerely hope to see you again in the near future.

Best regards

Geoffrey Wild
Deputy General Manager

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Reviewed 2 June 2014

We stayed here last month for our anniversary as a short break. The place is conveniently located and is a treat to be in. It was worth every penny and the staff and service and attention to detail especially the romantic package was excellent. The interiors were plush and luxurious and we just enjoyed everything about our stay. Very highly recommended and well worth the tripadvisor accolades from before. We will go back there soon.

  • Stayed: April 2014, travelled as a couple
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2  Thank 2000R2d2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 4 June 2014

Thanks you so much for your kind feedback following your romantic break with us here at The Milestone Hotel. I was really pleased that you enjoyed your stay with us and I have passed on your kind words to my great team who always try their best to meet our guests expectations. Please do come and join us again soon.
My best wishes,
Andrew Pike
General Manager

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Reviewed 2 June 2014

What a great hotel!!! Just returned from a weekend stay with our dog and was so impressed with the high level of service. The staff made traveling with a dog so easy! They really went above and beyond in their personal attention shown towards us and our dog. The hotel oozes quality in every way and is from now on our go to hotel when visiting London!

Stayed: May 2014
2  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 4 June 2014

I am very appreciative of the very kind words you have written following you and your dogs stay at The Milestone Hotel. Our aim with all our guests is to ensure we try our very hardest to make all of our guests ( and their pets !!) fell at home and meet their expectations. I do hope that you will come and stay with us again soon in the near future.
My best wishes,
Andrew Pike
General Manager

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Reviewed 1 June 2014

This hotel is just great! Small, stylish, very nicely maintained and furnished and perfectly located in the heart of London. All the rooms are different and the bar at the ground floor has a very charming bar man offering the "best martinis in town". The staff is very helpful and the rooms are just perfect. Nothing to complain about

  • Stayed: May 2014, travelled with family
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2  Thank dota X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 4 June 2014

Thanks you fo taking the time to write your kind words following your recent stay at The Milestone Hotel. I was delighted that you enjoyed all the facilities and most importantly the service we provided you with. I was glad that you enjoyed the Martini's . I have passed on your comkments to the bar team. Please do join us again soon.
Many thanks once again,
Andrew Pike
General Manager

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Reviewed 1 June 2014

I came here with my friend.When we arrived we were welcomed by a friendly doorman.All the staff at the Milestone hotel made us feel very welcome.We stayed for a night and woke up and headed downstairs to breakfast it was delightful,we had a full English and were rather full after the delicious breakfast because we couldn't get enough of it.I would advise you to come and stay at the fantastic Milestone hotel.We would defiantly stay here again!!

  • Stayed: April 2014, travelled with friends
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Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 4 June 2014

I was so glad to read that you enjoyed your stay with us at The Milestone Hotel. I was delighted that you liked the hotel, the service and especially the great breakfast we serve. I have passed on your kind words to the team and please do come and stay with us again soon.
My renewed thanks,
Andrew Pike
General Manager

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Reviewed 20 May 2014

I booked the Romantic option: and was it romantic: xxx!
Excellent position across from the Kensington Palace Gardens makes for relaxed strolling. Efficient reception and very professional service all round. Attention to detail in the rooms all add up to a great stay: home away from home. The Orangerie is pleasant for a light lunch and the bar is very welcoming with live music in the Library in the evening. Close enough to the Royal Albert Hall to stroll back after a performace.

Stayed: May 2014, travelled as a couple
1  Thank Johann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, General Manager at The Milestone Hotel and Residences, responded to this reviewResponded 4 June 2014

Many thanks for taking the time to leave your kind words following your recent stay with us. I was delighted that you enjoyed your stay with us and please do visit us again.
My kindest regards,
Andrew Pike
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel and Residences

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 1,077 Hotels in London
Price Range: £304 - £754 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel and Residences 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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