This was our first visit to London. After extensive research we chose the Milestone and we were not disappointed. We arrived early in the morning after our flight from Toronto and to our surprise our room was ready. Our particular room 502 was small and somewhat awkwardly laid out but once we got past that we were able to enjoy the attention to detail and unique beauty of the charming rooms in this quaint hotel. What truly distinguished this hotel for us was the staff. Each was incredibly pleasant and focused on ensuring our stay was enjoyable. The full English breakfast which was part of our package was by far the best breakfast we have had throughout our European travels. Once again the staff were friendly and charming. Although all are worthy of a mention we particularly enjoyed our discussions with Francesco Russo. We opted for the champagne and romantic turndown as an option in our package and the hotel staff did a wonderful job of preparing our room with chocolates candles and rose petals. All of the concierge staff were exceptionally knowledgeable and helpful. We benefited most from the wonderful advice and restaurant bookings made for us by Joshua. He was very patient and came to understand our preferences very quickly. We enjoyed the location of the hotel primarily because of Kensington and Hyde park which we would walk through every morning. I would not recommend the hop on hop off tour. It was extremely slow and not sufficiently informative. The tube was useful and an efficient means of travel. We enjoyed the bikes which you could rent all over London and they were great except when you were in the downtown core. Between traffic and the tour buses it was a bit intimidating. Through the parks and paths though they were user friendly and a good method of transportation. London is a beautiful city well worth the visit. We found things relatively expensive particularly considering the currency conversion but look forward to coming back.
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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