My husband and I have just stayed at The Milestone in Kensington and cannot say enough how much we enjoyed our stay. Upon arrival we were advised we had been upgraded to a suite which was pure luxury. We were given a personal tour of the hotel to show us all the facilities (including a pool and gym) and then taken to our room where we were welcomed with a glass of champagne. Our room was huge and overlooked Kensington Gardens and although the hotel is in the hub of everything it was so peaceful and relaxing. The room had everything you could want - wide screen wall mounted tv, cd and dvd player along with access to a library of cd's and dvds, huge 4 poster bed and luxurious bathroom.
Once unpacked, we enjoyed a delicious champagne afternoon tea. I have experienced many London hotel afternoon teas and can say this one is the best value for money.
We dined in the restaurant that evening and lost count of the number of wines available to enjoy dinner with! Every member of staff knew our name and made us feel very welcome. The bar is very intimate and the lounge comfortable with a good selection of cocktails.
When we returned to our room the maid had turned down our bed, lit candles and left sweets on the pillows with soft music in the background. We even had the weather forecast for the next day!
Every member of staff is friendly and you feel like nothing is too much trouble. Normally, I would be able to pick out one member of staff who stood out for customer service but have to say that on this occasion every member of staff was exceptional.
The location is superb with Kensington Palace and its gardens across from the hotel and all of London's high quality shops within walking distance.
I will definitely be returning to The Milestone and would recommend it to anyone looking for luxury and excellent customer service!
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Booking.com, Odigeo, Lastminute, Agoda and Hotels.com so you can book your The Milestone Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.