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“Out of this world luxury and service!!!!!!!!!!!!” 5 of 5 bubbles
Review of The Milestone Hotel

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The Milestone Hotel
Ranked #2 of 1,087 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Out of this world luxury and service!!!!!!!!!!!!”
5 of 5 bubbles Reviewed 20 April 2009

My husband and I have just stayed at The Milestone in Kensington and cannot say enough how much we enjoyed our stay. Upon arrival we were advised we had been upgraded to a suite which was pure luxury. We were given a personal tour of the hotel to show us all the facilities (including a pool and gym) and then taken to our room where we were welcomed with a glass of champagne. Our room was huge and overlooked Kensington Gardens and although the hotel is in the hub of everything it was so peaceful and relaxing. The room had everything you could want - wide screen wall mounted tv, cd and dvd player along with access to a library of cd's and dvds, huge 4 poster bed and luxurious bathroom.

Once unpacked, we enjoyed a delicious champagne afternoon tea. I have experienced many London hotel afternoon teas and can say this one is the best value for money.

We dined in the restaurant that evening and lost count of the number of wines available to enjoy dinner with! Every member of staff knew our name and made us feel very welcome. The bar is very intimate and the lounge comfortable with a good selection of cocktails.

When we returned to our room the maid had turned down our bed, lit candles and left sweets on the pillows with soft music in the background. We even had the weather forecast for the next day!

Every member of staff is friendly and you feel like nothing is too much trouble. Normally, I would be able to pick out one member of staff who stood out for customer service but have to say that on this occasion every member of staff was exceptional.

The location is superb with Kensington Palace and its gardens across from the hotel and all of London's high quality shops within walking distance.

I will definitely be returning to The Milestone and would recommend it to anyone looking for luxury and excellent customer service!

  • Stayed April 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SharonKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Worcestershire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 March 2009

The hotel where everything is important, a comfortable hotel yes, a luxurious hotel also, but what stood out for us was the care and attention of the staff, throughout this charming establishment the staff smile, they enjoy their work, they love their jobs,it shows when they speak to you, no forced smiles here.Yes it is on London terms a bit expensive,but British pound to the US Dollar, it is money well worth spent.
We had planned an evening at the Albert Hall to see Carmen and to meet the stars beforehand and from the moment we walked into the Hotel nothing was too much trouble, Doormen, Waiters, Concierge, and the pleasant chap who took us around the Hotel showing us the Restaurant and the history of this charming establishment from early London times.
We had nothing to complain about, how often can you say that about an Hotel, some may scoff and say,you paid £400 for one glorious evening, a superb nights sleep, a wonderfully fresh cooked breakfast, superb late night sandwiches and a lovely lunch, Well all I can say is, we had a great two days, largely due to the Hotel and the charming and pleasant staff who all made you feel as though you were King and Queen for the short time of your stay, Thank You Milestone, it will be a pleasure to come back someday soon.

  • Stayed March 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank thechateaustay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach, CA
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 March 2009

My wife and I stayed in the Safari Suite on the layover on our trip home to LA from our African Safari. From the minute when the hotel's Range Rover picked us up at Heathrow, we felt we were royalty. The hotel accepted our extra luggage shipped from the states with our evening clothes so we would not have to carry them all through the bush: they got us tickets to a West End show, arranged lunch at the British Museum Cafe, dinner reservations each night we were there. The hotel restaurant was wonderful! The little extra amenities, including tea every afternoon and the minibar selections were unsurpassed. I have stayed at Four Seasons, Wyndham, Klimpton, Intercontinental, Chateau & Relais, and numerous other boutique and five star hotels, and I must say outside of some of the safari camps I have stayed at, this is my favorite hotel in the world, literally. And as for romance, the Safari Suite is just wonderful.

  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wombat_Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 22 March 2009

On the 24th of January this year (2009) I celebrated my 40th birthday at The Milestone Hotel with a private dinner for 34 people in the Windsor Suite. My Husband and I and our respective parents (as well as a few of the guests) also spent the night. We were given the Mistinguet Suite which has to be one of the most memorable rooms I have ever stayed in in a hotel. All in all the experience was fantastic. From the initial booking and planning stage to the night itself, everything ran smoothly and was professionally coordianted by Stefan Otto, the F&B Manager.
On the night itself, The Windsor Suite looked wonderful and the staff were fantastic – their attention to detail and their service were unsurpassable.

All our guests commented on the delicious food saying that the lamb was the best they had ever had and that the chocolate cake was sublime (it was even better than the one we tried at the menu tasting!!). They were also all so impressed with the butter and salt introductions that Stefan gave (a lovely little touch!). From the champagne reception in the lounge to the last morsel of birthday cake at 1am, everything was more than perfect .

Our rooms were just beautiful and the kind gifts of the champagne and the other touches such as the candles and the canapés helped to make the whole experience one that will be remembered for years to come.

  • Stayed January 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fractalactic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, Uae
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 22 March 2009

my wife and i were planning on a romantic weeekend getaway in London, we decided to stay in a beauitfully themed hotel, somewhere with individuallity, a certain special character... and i have to say i made the best decision in staying at the Milestone.
our room overlooked the park, the theme was the Saville Row, beautiful and cosy, warm...breakfast was delicious and tasty, the fireplace by the lobby was extremely cosy.
I have to admit i didnt praise the staff, because they deserve a salute, helpful, kind and always smiling, which added a nice personal touch to our stay.
To be honest i think this is the hotel for me in london...
my advice.... "stay at the Milestone"

  • Stayed March 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MohammedUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, Rhode Island
1 review
5 of 5 bubbles Reviewed 16 March 2009

The Milestone Hotel is my London home away from home. I stay there each time I visit London for business. It is such a lovely, traditional hotel. I am treated with such warmth and grace from each and every member of staff and management, who know me by name. The service is impeccable. The Restaurants and Tea settings are intimate with old world service and attention. The rooms are beautifully kept and updated with fresh fabrics and unique interior designs. The facilities are just right. I cannot rave enough about this fine hotel experience.

Sandra from Newport, Rhode Island

  • Stayed February 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 12 March 2009

From the moment we arrived at the door we were made to feel most welcome. Everyone we encountered seemed to be working to make our stay perfect. From the beautiful decor to the little treats and personal touches it was wonderful.

The room we had was stunning, large and comfortable. The restaurant was fantastic and the bar and public areas very elegant.

The hotel is ideally situated for the Albert Hall, V&A, Natural History, Science Museums.

  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsACJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,087 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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