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“Beautiful hotel, wonderful location, attentive service - we will return”

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The Milestone Hotel
Ranked #2 of 1,069 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Dallas TX
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel, wonderful location, attentive service - we will return”
Reviewed 22 July 2009

It was our first visit to London, our travel agent recommended the Milestone. We loved the hotel,! The location is close to Kensington Palace and we walked just a few blocks to the Underground for transportation to all of the tourist spots in London, Our rooms included a full English breakfast, and the food was wonderful. We were especially pleased with the attentive staff. The rooms were clean and well appointed (not large). The spa and pool area is well maintained and our 11 year old twins enjoyed a swim at night prior to bed. Several wonderful cafes and stores close by. We stayed 5 days and each day was a pleasure. After we left we discovered a missing I-touch and the staff was very helpful in returning to us. We don't usually post reviews, but want to share this gem with everyone else.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roxyDallasTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level 5 Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 July 2009

This first stay at the milestone and won’t be our last.

On my wife’s suggestion we decided to try the milestone. Usually we stay at Claridges or The Westbury.

We booked through American Express travel and benefited from a half board deal.

The front of house staff at reception were very attentive upgrading us on arrival and advised us that our room was ready immediately.

On arrival we were looked after by Pedro (thank you) who made us feel very welcome. He showed us the facilities explaining where everything was located. A complementary glass of champagne then followed. This was very nice!

The room was very well presented and spotless, bathroom was a little small but immaculate. The room benefited from fee wireless internet access which was great.

The breakfast and evening meal were simply superb. Very well presented and the choice and quality of food and wine was excellent.

Located in Kensington the hotel is very well placed for both the business and leisure traveler. A tube station was five minutes walk from the hotel

The hotel is excellent value for money and I would highly recommend this hotel for your stay in London

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0llie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level 5 Contributor
68 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 July 2009

We spent 3 nights at the Milestone during Wimbledon and had a hard time leaving.
From the minute we entered , saw the Minstinguette suite and read that we were staying
in a former Insane Asylum, we were in love with the hotel. More than a hotel, it felt that we were staying in somebodys carefully cultivated townhouse. Service in the restaurant as well as room service was impeccable and very personal. Everybody knew our names.
We used the hotels LandRover from travel to Wimbledon as well as to the airport, the whole experience was executed to the finest detail.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WLSCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nyc
Level 6 Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 19 July 2009

Perfect in every way. One night they even kept the restaurant open just for us. Great accomodations, extra touches, fabulous service - superb in every way. Won't hesitate for a second about coming back!!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lazydaysNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redondo beach, ca
1 review
Reviewed 18 July 2009

I was visiting London for a few days at the end of May/June before meeting friends on a little cruise out of Southampton. Picked the Milestone Hotel after hearing the Carnation Group which is based mostely in the UK was a hotel chain that gave the guest that little extra ++++. I was not disappointed! The Milestone was rather like stepping into a Dicken's novel with modern amenities and a great location. The architecture is lovely with great artistic attention to detail. Especially fun is the atrium room just of the bar where the bartender in his white tux could probably mix any cocktail you desire and then double for the movie Casablanca. My flight from California came in a about 8AM and after a taxi ride into London I was delighted to not only find my room ready but decorated in my favorite color....lilac. The reception was quick and efficient especially important after such a long flight and they assigned to my assistance Pedro who truly knows the meaning of hotel service plus the art of manners. Great location across from Kennsingtom Palace and a very short walk to the tube. Nice safe area for a single traveler also. The hotel has several interesting aspects and a wonderful unique menu. Have fun in London one of my favorite cities and enjoy the Milestone Hotel !!

  • Stayed May 2009, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank dolldizzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2009

Wouldnt think about stopping anywhere else again, staff, rooms, food, fitness centre were nothing but brilliant, we are on a few months trip visiting Europe, and this has been a treat

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnJoeLetsGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2009

We just had a great stay at the Milestone Hotel in London. Although we arrived in the middle of the night, we were greeted warmly and called by name before we could introduce ourselves. We were checked in quickly and provided with our favorite cocktail before we were given a brief tour of the hotel. We were escorted to our room and given every comfort of home. The next morning most of the staff greeted us by name. The hospitality was truly remarkable. We had an excellent dinner in the hotel resturant, try it for yourself.

We would stay there again and would recommend The Milestone to anyone.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LynnTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,069 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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