The aloha spirit is alive and well in London … at the Milestone. Being born and raised in Hawaii, I have been around a hospitality industry that is internationally known for its care and grace with visitors my entire life. As a Vice Chairman of a bank and a financing consultant, I have raised hundreds of millions of dollars for various hotel projects and am intimately aware of how VITAL customer service is in this sector. I have witnessed how the Milestone has gone beyond simple “satisfaction” to superlative service in virtually every category.
Our room was a wonderful suite, full of warm sunshine in the day and toasty ambiance at night. Always impeccably clean with freshly cut flowers, every request was IMMEDIATELY attended to and every expectation, exceeded. Our package came with a morning breakfast that was wonderful and shouldn’t be missed.
With dear friends in London, we have dined and been to virtually every other significant hotel and London and are convinced that every future stay here will be with our friends and “ohana” (Hawaiian for family) at the Milestone. This is our highest commendation and recommendation for staying at the Milestone.
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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