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“Absolutely superb service and really nice accommodations”

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The Milestone Hotel
Ranked #2 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Newport Beach, California
Level Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Absolutely superb service and really nice accommodations”
5 of 5 bubbles Reviewed 3 October 2009

My husband and I had the absolute pleasure of staying at the Milestone Hotel in September on our way to a cruise. I can not find enough words to say how wonderful everything was. The staff were extremely accommodating. We had a suite which was decorated to perfection. We ate at the hotel almost all the time we were there and the food was terrific. The butler service is a plus. They really care. They make the effort to know your name and ask if you are having a pleasant stay and they wrote a nice letter which we received when we returned from our cruise. As others have said, it is conveniently located and we were able to walk to our favorite stores. This is about our fifth time in London and really we would never stay at another hotel. This hotel is not "stuffy" and it is not mandatory to wear a jacket in the diningroom.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ciraulo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,853 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Reading, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 October 2009

what can you say about The Milestone?

Fantastic location, amazing staff and a great looking building.

The whole weekend we stayed at this hotel for my birthday was a weekend. The staff were great to us and the overall service is better than any other hotel i have stayed at in London.

I would recommend the afternoon tea, but get it for one and share as it is huge.

I would fully recommend this hotel to everyone.

enjoy

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fiery23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london,England
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 3 October 2009

We stated two nights and were totally pampered, We fed well and the menu was everything we had asked for, and more.
Nothing was too much for the staff and they provided the little touches that made the stay something special.
We got married there and everything was perfect down to the smallest detail.
The staff provided a service that was something to remember [ they are not paying me to say all this] .I would recommend a stay here if you want to that special hotel above the ordinary and we left feeling we must stay there again. Many thanks to the Milestone team for a wonderful stay.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david 47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 30 September 2009

My sister found the Milestone on tripadvisor and the reviews were correct. We had a lovely stay beginnning with our arrival. Not only were we greeted by everyone in the lobby but the manager came out to welcome us and shake our hands. Pedro gave us a tour of the property along with both of our rooms. Each room was unique and of the highest quality. Service at the front desk, bar, restaurant and concierge was spectacular.
We were treated to breakfast each morning due to a website glich, were given welcome drinks upon our arrival. Each and every time we left or entered the hotel we were greeted by name and each person in the lobby helped us get a taxi, make reservations or just plain reccomended options. The turn down service was lovely and it felt nice to come home at night feeling welcomed and appreciated.
We would stay here again and tell everyone who is looking for a place to stay in London to stay here. No request was too small, and each reccomendation was spectacular.

Stayed September 2009, travelled with family
Helpful?
1 Thank campbejuSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield County CT
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 19 September 2009

Attentive, gracious, and professional service in both the hotel and the excellent restaurant. Lovely public rooms, we had a view of Kensington Gardens. It's a great location, peaceful and yet convenient. A very fine hotel. Our only critique: our junior studio room was very crowded with more furniture than necessary, making it crowded and less than fully functional when you are travelling with luggage and need to unpack. Can't tell if that was an anomaly but notice another reviewer said the same.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank newy0rkcitygirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
switzerland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 September 2009

We arrived en masse at The Milestone for my grown-up Hen Weekend. It wasn't my first time there, so the luxurious, individualistic rooms were more familiar than awe-inspiring, this time around. The thing that sets The Milestone apart is the service. Staff joined in the atmosphere, bore our excitability with admirable patience and created special cocktails. I even learned the origin of the Milk In First snobbery, thanks to a personable member of the waiting staff. This is my perfect hotel; they have got it just right.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrsaxeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nebraska
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 6 September 2009

My husband and I stayed at this hotel for two nights prior to embarking our cruise ship. Despite a rough arrival into Heathrow (Virgin lost one of our bags and our transfer reservation) all was forgotten the minute we stepped inside The Milestone. We were greeted with warmth from everyone. Even Andrew the hotel manager gave us a personal welcome. Our room was inviting and very large compared to European standards. Breakfast was included in our rate. We ordered room service both mornings and the order was perfect. Loved the bar area. Fabulous for a pre dinner cocktail or after dinner nightcap. The concierge staff went out of their way to secure our lost luggage and confirm our return transfer with Virgin.

I can see why this hotel is rated #1 in all of London. Very well deserved.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,088 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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