We stayed here for a weekend in November, 2009. The hotel is in a great location and has lovely public areas. The reception staff were great and the doorman was really friendly in showing us to our room. The room itself was lovely, very well furnished with a big bathroom - generally a very high standard.
The only place that the hotel lets itself down is when it comes to food service in the restaurant. We did not eat dinner at the hotel so have no experience of dinner but the breakfast service was a bit chaotic. On the first day we were asked quite a few times what our room number was and then we were served an omelette that we didn't order. The food that did come was ok but nothing special - I'd expect something a bit out of the ordinary at the room rate that the hotel charges.
On the second day we had to wait for around 30 minutes for breakfast as "everyone had turned up for breakfast at the same time". This should be no surprise in a London hotel on the weekend. Whislt we waited for breakfast, the (friendly) staff wandered around looking a bit confused but not really achieving very much. Once we got breakfast we were served by a waitress who forgot to bring milk, forgot her pen, forgot her notepad, etc. etc. It all seemed quite disorganised.
Our third day was better - the hotel had encouraged people to take breakfast in bed. The service was still a little odd. Some days you get milk, some not. Some days there's honey on the table and some not. If you order two courses for breakfast you might find that they both show up at the same time.
Generally, this is a great hotel but I'd recommend making sure that you either get a good deal that includes breakfast or start your day elsewhere.
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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