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“Little England” 4 of 5 bubbles
Review of The Milestone Hotel

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The Milestone Hotel
Ranked #2 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Geneva
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Little England”
4 of 5 bubbles Reviewed 11 December 2009

Not to repeat what the other reviewers very rightly pointed out, this place deserve praises. However, it works on a concept : a certain take on English lifestyle. You may love it or find it quaint and slightly annoying.
To sum it up:
Perfect for Mrs Benett (Elisabeth Benett's mother) but wrong for Mr Darcy.

  • Stayed September 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SwissG_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,820 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (381)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Ireland
1 review
5 of 5 bubbles Reviewed 11 December 2009

This was my second stay at the Milestone hotel and I can honestly say it was another fantastic experience. The staff were very attentive and helpful and went out of their way to make our stay enjoyable. We stayed in one of the newly furbished rooms which was beautifully decorated. Dinner in the restaurant was fantastic, the quality of food and service was superb, I will definitely be returning to the Milestone when I am next in London.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LPHIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SW London
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 5 December 2009

Pay attention to the 'average' reviews as this place is musty, old fashioned and like staying in a museum. Very overpriced and not good value for money - you'll feel cheated. Don't be fooled. Sorry to the staff who make an effort - the problem is the rooms and decor.

Stayed December 2009, travelled as a couple
Helpful?
2 Thank GralindaSWLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
191 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 3 December 2009

We stayed at the Milestone Hotel for three days in October after reading the reviews on Tripadvisor. It was a great choice! The bedrooms are all different with lovely furniture and amenities. The food in the restaurant is excellent with knowledgeable and friendly staff on hand. A good gym and the resistance pool is a huge bonus. It is the staff that make this hotel so special - they are welcoming and helpful without being obtrusive. The hotel is also in an excellent location for shopping and sightseeing. And don't miss the spa - the therapist is very good. We will definitely be staying at the Milestone again.

  • Stayed October 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ayalax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salmon Arm BC
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 30 November 2009

My husband, mother inlaw and I stayed 3 nights at this lovely hotel. From the moment we stepped out of the taxi we were welcomed and felt at ease. The staff was friendly and very helpful. Our rooms were quaint and warm, one could not ask for anything as far as amenities went. The turn down service included a lit candle on the side of the bath, it was such a nice touch that one could not help but to enjoy a long bubble bath. The resuraunt is cozy and homelike and the food was wonderful. We are looking forward to going there again in the future.

  • Stayed October 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vacationsrforus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 November 2009

This was my second stay at the Milestone. It is a charming and truly exceptional hotel. The service is excellent. They cannot do enough for you. Highly recommended.

  • Stayed October 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SkyKing99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, UK
Level Contributor
180 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 bubbles Reviewed 29 November 2009

We stayed here for a weekend in November, 2009. The hotel is in a great location and has lovely public areas. The reception staff were great and the doorman was really friendly in showing us to our room. The room itself was lovely, very well furnished with a big bathroom - generally a very high standard.

The only place that the hotel lets itself down is when it comes to food service in the restaurant. We did not eat dinner at the hotel so have no experience of dinner but the breakfast service was a bit chaotic. On the first day we were asked quite a few times what our room number was and then we were served an omelette that we didn't order. The food that did come was ok but nothing special - I'd expect something a bit out of the ordinary at the room rate that the hotel charges.

On the second day we had to wait for around 30 minutes for breakfast as "everyone had turned up for breakfast at the same time". This should be no surprise in a London hotel on the weekend. Whislt we waited for breakfast, the (friendly) staff wandered around looking a bit confused but not really achieving very much. Once we got breakfast we were served by a waitress who forgot to bring milk, forgot her pen, forgot her notepad, etc. etc. It all seemed quite disorganised.

Our third day was better - the hotel had encouraged people to take breakfast in bed. The service was still a little odd. Some days you get milk, some not. Some days there's honey on the table and some not. If you order two courses for breakfast you might find that they both show up at the same time.

Generally, this is a great hotel but I'd recommend making sure that you either get a good deal that includes breakfast or start your day elsewhere.

  • Stayed November 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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