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“Really Lovely Hotel”

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The Milestone Hotel
Ranked #2 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 December 2009

Rooms are sweet with a bit of theme. Cosy for sure. Great location. Nicest staff. My only complaint is since it was christmas time they rent out many of the rooms for private functions so if your staying in the hotel you cant always be sure the bar will be free or the tea room etc. Other then that, a lovely lovely stay.

  • Stayed: December 2009, travelled as a couple
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Thank ejblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,599 - 1,605 of 1,988 reviews

Reviewed 14 December 2009

Just returned from an excellent stay at this outstanding hotel. Ideally suited for Kensington, Hyde Park, The Royal Albert Hall and a pleasant walk away from Harrods and Knightsbrige. Covent garden is a £15 taxi ride away, Piccadilly £10.

Staff are excellent and accommodating and the offering, value for money, however, the rooms and public spaces are small (or as we found it a cozy oasis) and the decor (which we liked) is way over the top, but I would suggest it was designed to be that way.

Perhaps the biggest let down was the food. Due to lack of covers you are encouraged to eat at least breakfast in your room, which on the second and third day we tried out of interest (though there had been nothing wrong with the service in the restaurant). It was OK though a lack of chairs made using the table difficult and some of the food didn't travel too well. The toast was tough and my omelet was like rubber (though I think this was down to overcooking). Please note a vegetarian breakfast at The Milestone is what's left after you take away the meat!

We tried an evening meal on the one of the nights and whilst much had been made by the staff of our being vegetarians when we arrived we were shown a cart full of roast meat before ordering our meal! The meal was adequate, though without choice, and the restaurant quiet. When we inquired about the cheese board it was apparent that the Chef didn't know how cheese was made - rennet was not something he'd come across! It should be noted that this is typical of our experience of five star hotels, as vegetarians we expect just to eat out, however, it would be refreshing if staff were a bit more knowledgeable about their job, even if special dietary considerations were not catered for.

Would we return, yes I think so.

  • Stayed: December 2009, travelled on business
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Thank Much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2009

The family trip to London was made 'worry free' by the staff at The Milestone. Arrangements and theatre bookings were made over the 'phone with staff who cared. From the moment we arrived, we were treated as people and not room numbers. Every member of staff wanted us to have an enjoyable stay at their hotel and worked together to make it so.
We will be going back to The Milestone in the summer and I am recommending this friendly hotel to all my friends.
Thank you Milestone staff and see you soon.

  • Stayed: November 2009, travelled with family
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Thank RobMBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2009

Stayed at the Milestone during November - this was this was the fourth Red Carnation Hotel we have stayed having previously visited 41, Montague on the Gardens and the Chesterfield. The Milestone did not disappoint and maintained the high standards of this hotel group. We were upgarded to the Venetian Suite as it was my wifes birthday,a complimentary bottle of champagne provided but more importantly the level of personal service and attention was outstanding. From the moment we walked through the hotel entrance the staff could not have been more attentive to our every need. If you want to enjoy a little luxury then then this is the hotel for you - another memorable visit for all the right reasons

  • Stayed: November 2009, travelled as a couple
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Thank pclarkBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2009

Not to repeat what the other reviewers very rightly pointed out, this place deserve praises. However, it works on a concept : a certain take on English lifestyle. You may love it or find it quaint and slightly annoying.
To sum it up:
Perfect for Mrs Benett (Elisabeth Benett's mother) but wrong for Mr Darcy.

  • Stayed: September 2009, travelled solo
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1  Thank SwissG_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2009

This was my second stay at the Milestone hotel and I can honestly say it was another fantastic experience. The staff were very attentive and helpful and went out of their way to make our stay enjoyable. We stayed in one of the newly furbished rooms which was beautifully decorated. Dinner in the restaurant was fantastic, the quality of food and service was superb, I will definitely be returning to the Milestone when I am next in London.

  • Stayed: November 2009, travelled as a couple
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Thank LPHIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2009

Pay attention to the 'average' reviews as this place is musty, old fashioned and like staying in a museum. Very overpriced and not good value for money - you'll feel cheated. Don't be fooled. Sorry to the staff who make an effort - the problem is the rooms and decor.

Stayed: December 2009, travelled as a couple
2  Thank GralindaSWLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,076 Hotels in London
Price Range: £306 - £725 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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