We were coming to London, read the reviews on Tripadvisor recommending this hotel and decided to splurge. The apartments photos looked lovely and most of the reviews were very enthusiastic. And since we were coming for 23 days we wanted to be comfortable, with the convenience of a kitchen. I had pictured having our friends over, for drinks, a bite to eat. No way that could happen. We wouldn't have been able to fit. And I'm not talking about hordes. I'm talking about two more people for an hour or so.
We were disappointed, to say the least.
They put up in apartment 6, up in the attic, a little rabbit warren of a place, which was hard enough for me, having to make my way around the living room with my head cricked at a slant, and couldn't sit at the kitchen table without my head bowed so it wouldn't thunk against the ceiling. HOWEVER, for my son, who is 6'5" it was truly uncomfortable!
THIS WAS NOT WORTH PAYING OVER $17,000! Even the final stairway up to the apartment door was small and claustrophobic. And the furniture in the living room seemed tired and worn.
I asked to be moved, but they didn't have another apartment free and we had chosen the Milestones, because we didn't want to be in a hotel room for all that time. I mentioned that the apartment they put us in didn't look nearly as spacious as the ones Online and was told that some of the apartments weren't quite as small feeling. One of the staff showed me one on another floor that we could have moved into for a week, but then we would have had to move back again, and who wants to do that? They also offered to move us into one of their hotel rooms (which again shows that they do care and were willing to help) however the whole trip was to settle in with our boy for a little home-away-from-home visit. Not to hang out in a hotel, and not have a fridge and stove and the ability to cook up a snack.
The other apartment they showed me was actually quite nice and what I had expected when I had booked. And the bathrooms were ensuite and the ceiling didn't require one to walked list to one side in order to keep one's head intact.
What I don't understand is if you have someone book a place for such a long stay, why would you stick them in a the worst apartment? We travel to London quite often, and would have come back, quite happily, if they had put us in something nice. Bad business.
We booked a two bedroom/two bathroom apartment. Now you would think that that would mean ensuite? No. It did not. There was one bathroom off the downstairs hall and the other one was up some impossibly small stairs to a tiny living area that I could only walk upright if I stood in the centre of the room, otherwise I had to walk at a slant. The second bathroom was off that room, the use of a skylight helped, in that tiny hobbit hole of a bathroom. We rarely bothered going up there. Why would we?
I also had a problem with the doors. You had to prop them open with door-stops or them would slam shut, and the door knobs in the bathroom and our bedroom were very difficult to turn, and many times a door would swing shut behind me and I wouldn't be able to turn the stiff knob enough to release the latch and would have to resort on knocking on the door and my husband or son would be able to free me.
There was an yellow caution cone in the hall on the 3rd/4th (?) floor. And the carpet had been ripped up and was lying loose on the floor. We were told that they were doing repairs, but if it was happening, we didn't see it and that cone and lifted up carpet stayed that way the entire time we were there. A ladder appeared at one point and then that stayed as well, propped up against a wall. Don't know what a ladder has to do with carpet, but maybe it was something to do with the water problems we were having and they needed it out for quick access to the pipes.
On the upside, the staff were lovely, always gracious. When the toilets refused to work, they sent someone right up to fix it. I was very impressed with the speed to which the responded. When the water stopped working (once for most of the day, and another time in the evening for several hours) When I called downstairs to inform them, they offered to let us use one of the hotel rooms to shower in, which was thoughtful. And being on the top floor (the attic) it was nice a quiet, sleep wasn't a problem, and the view over the rooftops with the church steeple in the distance was quite nice.
It was nice to have the option of room service after a tiring day. The food was quite good. The linens were lovely and they gave us plenty of thick lovely towels. The location is very convenient. I liked the little touches like the scissors and tape in the desk, and tea and sugar in the kitchen and the thoughtful welcome fruit basket and the few welcome staples in the fridge. Also liked that they had Internet access included.
And truthfully, even given the other small challenges, if they had put us in one of the better designed apartments (that cost the same price as what we were paying) I wouldn't have minded the cost and come back year after year after year, since my son has recently moved to London for school and it is nice to be able have a place that one can cook meals in and pretend that we are home and family together again.
As it is, I was pissed off with what they gave us, for the price they charged. Felt ripped off, and played for a fool. And would have moved out, but we had signed a contract and even if I hadn't, I wasn't sure if I wanted the hassle of locating another place to stay and moving. Who wants to go through that kind of bother when one is on vacation?
- Official Description (provided by the hotel):
- Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more less
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