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Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #91 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 25 April 2013

We had a package delivered to the hotel before our arrival and when we arrived, the package was delivered to our room along with our luggage. Great service!
This is a wonderful hotel, our room overlooks Hyde Park and we can open the windows and get fresh air into the room.
The room is large with an adjoining office/living room, so plenty of space to make ourselves at home.

Room Tip: Room 936 great view over the city, and park but no extra powder room. Room 436 great view over the...
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  • Stayed: April 2013, travelled as a couple
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Thank Janet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,577 - 2,583 of 3,333 reviews

Reviewed 24 April 2013

For a price of 310£
- The romms are very small
- The air conditioning make noise
- you have to wait to long at 11 pm to have you room

You do not have the value for the money
A reasaonble proce for Londo for such Hotel should be in teh range of 150£

Room Tip: no idea mùy room is amll and noisy
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  • Stayed: April 2013, travelled on business
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Thank Jacques63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 2 May 2013

Dear Guest,

Thank you for your review. I am sorry to hear that your recent stay did not meet your expectations. Please kindly contact us on feedback@royalgardenhotel.co.uk with more information about your stay date and room number so we can address the air conditioning issue and also fully understand the room check in process.

We look forward to hearing from you soon.

RGH

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Reviewed 23 April 2013

It isn't pretty from the outside, but this is a lovely hotel with excellent conference facilities, delicious food and extremely friendly and helpful staff.It's in an excellent location right next to Kensington Gardens.

Room Tip: Rooms facing into the well of the hotel have no view but are quiet.
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  • Stayed: April 2013, travelled on business
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Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

A very good standard of 5 star hotel. We travelled as a couple with an elderly parent. Hotel location is excellent, right next to Hyde Park and a 2 minute walk from the nearest underground. Staff were all very helpful and attentive, especially in the upstairs bar, where they served delicious cocktails and snacks. Rooms were very clean and modern, with slippers and bath robes in all. Our Contemporary King room was spacious with a separate seating area and the bathroom luxurious with large bath and separate shower. Toiletries were not replaced daily, however. The single occupancy Queen room, although clean and of a similar high standard, was quite small and could really only have accommodated a single person. Complimentary newspapers are delivered every day. Although our room wasn't near the lifts, we could still hear them during the night. The only downside to this hotel was breakfast, which we only had on the first of our four day stay. At £20 (continental) or £25 (cooked), it was most definitely not worth the money. A poor continental buffet unworthy of a 5 star hotel and the only poor service we received during our stay. There are plently of lovely bistros nearby serving great breakfasts at a fraction of the price. I would definitely stay at the Royal Garden again, without breakfast!

Room Tip: Queen rooms appear to be small and only suitable for single occupancy.
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  • Stayed: April 2013, travelled with family
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Thank tiggy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2013

We booked at the Royal Garden because our tour company (Back Roads Tours) picked us up in front of the hotel. We were very pleased with the room we were given on our first one- night stay prior to our tour, but the second time(post tour), our room, although lovely, and booked as smoke -free, was next to a room that obviously allowed smoking. It might not have been so bad if the room was not adjoining(with a door between), but as it was ,we smelled cigarettes all night, and it was difficult to sleep. We would have asked for another room, but by the time the smoking started, we were already in bed, and moving was not practical. I think if you'll be next to a smoking room, management should inform you, especially if there is a door between rooms. Personally, I don't think smoking rooms should be on the same floor as non-smoking rooms.

  • Stayed: April 2013, travelled as a couple
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Thank HarrisBirders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 26 April 2013

Dear Guest,

Thank you for taking the time to review your recent stays with us, I am glad that you enjoyed your first stay with us. However I am sorry to hear that your second stay was not as satisfactory. We are currently in the process of reviewing our smoking policy and will certainly be using your feedback as a key part of our discussions. Our reception team would have been more than happy to move you, but I do understand that it was late and you would have preferred to stay where you were.

We do look forward to welcoming you back to the hotel soon, hopefully with a new smoking policy.

Warm Regards,
Royal Garden Hotel

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Reviewed 22 April 2013

Good location and friendly staff specialy the concierge with great recommendation of restaurants and attractions , rooms are very spacious and breakfast was delightful with great helpful staff, would definitely recommend this hotel again.

  • Stayed: April 2013
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Thank blonde_fili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

We arrived back from London today after a visit for business and leisure and feel we must share the experience of our excellent stay at this hotel. Our park suite was faultless for cleanliness, room service, housekeeping and comfort. The High street shops are endless with a very convenient supermarket for extras you may need. The bus stops are right outside the front exit for travel all over London and the tube a five minute walk. We found the staff were very quick to acknowledge you wherever you happened to be in the hotel. It is extremely quiet in the upstairs accommodation and heavy drapes keep out the sun in the mornings. (Yes, we did get a couple of sunny days). Our view over Kensington gardens was beautiful.
Finally our big thanks to Gregg at concierge for all his fantastic guidance,enthusiasm and professionalism to us. Thanks Gregg. A wonderful few days in London and would thoroughly recommend this hotel. We will definitely return.

  • Stayed: April 2013, travelled on business
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Thank SafeLandings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#85 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range: £164 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, a gym and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden

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