We have stayed and referred others here before. This was the beginning of a 25th anniversary trip and we were disappointed by the high price, the small room and the overall poor quality of the service. There was no doorman to greet us upon arrival and help with the bags. We sent a pair of trousers for regular laundry service and had to chase it down with several phone calls and notes at the front desk. Finally, we requested a 4:30am wake up call which never came. Thankfully our car service had the presence of mind to inquire at the front desk or else we would have missed our flight. Management was quick to send us a survey link after our stay, in which we asked to be contacted and were not. Overall a disappointing experience
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more less
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- Also Known As:
- Royal Garden London
- Hotel Royal Garden