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“Beautiful, friendly, London prices”
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #90 of 1,063 Hotels in London
Certificate of Excellence
Raleigh NC
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Beautiful, friendly, London prices”
Reviewed 22 October 2013

Stayed for 8 nights, booked 15 days in advance, so got 15% discount for advance and 20% on top for long stay. GBP 218/night.

Well appointed junior suite. Sofa, desk, coffee table. USB 5v in wall, otherwise UK standard 220. Hotel has adaptors, which we didn't know ahead so brought our own. Spectacular view over Kensington Gardens of palace. Staff very friendly. Concierge very helpful with restaurants. Park Terrace or Min Jiang restaurants and Berties Bar o n property. 24 hour room service.
Biggest disappointment was bed pillows. Very thin. Got extras, but seems odd.

Would stay again!

Room Tip: Ask for park view high up.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koalatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this review, 25 October 2013
Dear Guest,

Thank you for your review. I am delighted to hear that you enjoyed your recent stay at the Royal Garden Hotel. I am especially happy to learn that you liked the views from your room overlooking Kensington Gardens, that you found your room to be well equipped and the staff to be friendly and helpful.

I appreciate your comments in regards to the pillows being too thin. I have passed on your remarks to our Housekeeping Executive for her to include in her investigations.

We look forward to welcoming you back soon.

Best wishes,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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hereford
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

The wife and I stayed here recently and had. Great experience , rooms are kitted out nicely and the staff were very helpful especially Luton / Concierge awesome guy , will be staying here again, good view over Hyde park, breakfast a bit pricey for us but found a great little cafe opposite.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank visiontec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 October 2013

This is a great location, on the edge of Hyde Park and next door to Kensington High Street's shopping. The Chinese restaurant is very good and the conference facilities also. Bedrooms are a touch 'travel lodge' in decor, but adequate. Your paying for location here.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jenks58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hastings, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2013

We stayed on Saturday evening at the hotel (19th Oct) and can honestly say from the moment we walked in to the moment we left after breakfast, the staff were helpful courteous and professional. wth a lovely manner.
We had a beautiful garden room on the 3rd floor overlooking the park and the room was a great size, with a very well equipped bathroom and shower, comfy sofa & bed.. Fully stocked tea and coffee were an added welcome for the morning.

We had a drink in Berties Bar early evening and although it was quiet the staff were attentive and the drinks very reasonalbly price with no huge service charge added.

All in all a great hotel and if you are in Kensignton you should stay!

Tracey & Barry UPTON October 2014

Room Tip: As it's a privately owned hotel worth asking for the best rate or ask if there is a possibility...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egham, United Kingdom
Level Contributor
672 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
Reviewed 18 October 2013

Stayed here for a conference and I must say it's an excellent venue for business events. All of the staff are very friendly and will go to any lengths to ensure that everything goes smoothly. I managed to get a garden room on this stay which was much better than the streets that overlook the High Street as these can be very noisy.

The room was quite small but well equiped and everything worked OK apart from the shaver point in the bathroom.

The quality of the food that was served during our 2 day event was excellent and our dinner was excellent. Too often food served at events is rubbery chicken but this menu was inventive and the food and the wine pairings were first class.

It's not a cheap place to stay but it is very conveniently situated and hotels in London are not cheap.

Room Tip: Ask for a garden room as they are much quieter
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  • Stayed October 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFrequentTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this review, 25 October 2013
Dear Guest,

Thank you for your positive feedback. I am delighted to hear that you enjoyed your recent stay with us and that the conference went well; I am especially happy to learn that you found the food to be good quality and that our team helped make your event run smoothly.

We look forward to welcoming you back whether staying for business or pleasure.

Best regards,

Graham Bamford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
Reviewed 17 October 2013

We have stayed and referred others here before. This was the beginning of a 25th anniversary trip and we were disappointed by the high price, the small room and the overall poor quality of the service. There was no doorman to greet us upon arrival and help with the bags. We sent a pair of trousers for regular laundry service and had to chase it down with several phone calls and notes at the front desk. Finally, we requested a 4:30am wake up call which never came. Thankfully our car service had the presence of mind to inquire at the front desk or else we would have missed our flight. Management was quick to send us a survey link after our stay, in which we asked to be contacted and were not. Overall a disappointing experience

Room Tip: Park view is the way to go; we had view of High Street and found it a bit noisy. Also, beware the fi...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanniwj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this review, 18 October 2013
Dear Guest,

Thank you for your review. I know that we have been in contact with yourself via our Guest feedback Survey. I would like to apologise again for the wake up call. We have improved our internal policies to ensure this never happens again. I am also sorry that you felt the room was small. Our Queen Rooms are for single occupancy only, and I know that having booked the room for one person that you also brought your wife. Our Queen Rooms are 21 sq m, which is competitive in both size and value when compared with other London 5 star hotels – but obviously it would be tight with two adults.

I look forward to hearing from you via our Guest Feedback system.

Kind Regards,

Graham Bamford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 October 2013

I stayed in this hotel in July for five night and really enjoyed my stay. My room was at the back of the hotel with a lovely view of the palace and gardens. It was very quiet and I got a good nights sleep. The staff were friendly and polite and the rooms very comfortable and clean. There is plenty of public transport with a bus stop at the front door and Kensington High Street tube station up the street. As I like to walk it was a lovely walk through the park into Oxford Street. Highly recommended and will definitely stay there again.

  • Stayed July 2013, travelled solo
    • Value
    • Location
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    • Service
Helpful?
Thank Marb84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#31 Spa Hotel in London
#82 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden

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