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“Awesome breakfast!”
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #93 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 24 November 2013

Best things: BREAKFAST.

There is a buffet serving for cold cuts, cereals, breads, yoghurt, fruit etc.
Guests have a choice between a traditional English or Asian hot breakfast

Rooms are small though. And size does vary slightly

The gym entrance is outside the hotel - rather strange.
Gym has basic facilities.

The Kensington Park is right next door for running enthusiasts!

Located near a tube station, but not the main ones (will need to transfer to get to the Picadilly/blue line for the main tourist spots)

There's a wholefoods, boots pharmacy near by. Walking distance to good restaurants.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
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Thank theniece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 29 November 2013

Dear Guest,

Thank you very much for your feedback. I am delighted to hear that you enjoyed your breakfast experience at Park Terrace and our convenient location, adjacent to Kensington Palace and Gardens.

I am however sorry to hear that you felt your room was not very spacious. We are proud of our recent hotel refurbishment and we believe that our rooms offer both a competitive price and size when compared with other London 5-star hotels.

We look forward to welcoming you back in the near future.

Best regards,

Graham Bamford
General Manager

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2,349 - 2,355 of 3,267 reviews

Reviewed 20 November 2013

The title may be a little misleading as The Royal Garden is a great hotel with friendly and helpful staff. The bed rooms are first class, bathrooms great in room entertainment first class. So why the disappointment, I miss the Terrace bar, which is now part of the Terrace restaurant and if you want a drink before Berties bar opens at 5.30 you have to sit at a table in the restaurant. The bar used to be very chilling with comfortable seating good for relaxing and inviting customers for meeting. I wont let this put me off staying there but will leave the hotel if we fancy a drink during the day

Room Tip: Standard rooms are fine
  • Stayed: November 2013, travelled as a couple
    • Value
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Thank johnwhalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 22 November 2013

Dear Guest,

Thank you for your feedback. I am happy to hear that you had a nice stay overall and that you especially enjoyed the customer service provided by our team, your room and your bathroom.

I believe we have already been in contact via our Guest Feedback program but I am sorry to hear that you miss the old Park Terrace bar. I hope you can understand that as a hotel we try to keep our facilities and services up to date in order to meet new needs but it’s not always easy to satisfy all guests requirements.

However, even if the sofas have been swapped by chairs, Park Terrace Bar is still open for coffees or drinks all day until 22:30. Another option is Min Jiang Bar on the 10th floor, with a comfortable seating area, open from 12:00 until 15:00,

I hope you found this information useful and we look forward to welcoming you back.

Best regards,

Graham Bamford
General Manager

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Reviewed 18 November 2013 via mobile

Great hotel in great location with very friendly and efficient staff. I would recommend this place to anybody who is wanting a nice place, not by any way cheapest. The BUT!! is the cost of Wifi. Twenty pound per day is over the top in 2013!!! Especially when their tariff is on the high side. Can't believe that in this day and age that you pay huge money for a night or two accommodation and they want to charge for internet but you can walk across the road and buy a cheap coffee and get free wifi???? This constantly amazes me. It's nice to see that most hotels are starting to GET IT!! This one hasn't. But I would stay again.

Stayed: November 2013, travelled with friends
Thank KingyOE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 20 November 2013

Dear Guest,

Thank you for your feedback. I am delighted to hear that you enjoyed your recent stay at the Royal Garden Hotel and that you would recommend the hotel to others.

Thank you for your comments regarding the Wi-Fi charge. We do offer complimentary Wi-Fi to all guests that book directly (website, email or telephone) with the hotel or via a preferred partner. We have recently invested in our internet network and feel that the high band width and reliable service allows for a superior roaming experience far above that which you would experience in local free services.

I look forward to welcoming you back in the near future.

Best regards,

Graham Bamford
General Manager

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Reviewed 13 November 2013

Returned to our favourite London hotel. Over looking Hyde Park and Kensington Palace. Great location for exploring Knightsbridge and West London. We always have a Garden (Park) view room. Great service and friendly staff. Loads of local restaurants within walking distance or a short cab ride. NCP car park under hotel so no hassle parking/retrieving car. A very relaxing enjoyable break, booked again for December shopping.

Room Tip: High room overlooking park
  • Stayed: November 2013, travelled as a couple
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1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you for your lovely feedback. I am delighted to learn that you enjoyed so much about your recent stay with us, especially the convenient location of the hotel and the customer service delivered by our team.

We look forward to welcoming you back in December; please do let us know if there is anything we can do to help make your stay extra special.

Best regards,

Graham Bamford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

We had a wonderful time here, our room was fabulous, the staff are wonderful and the food is excellent.
We found the location was perfect for us as the tube just a short distance away.
I do strongly suggest that you book a parking space if required at the hotel before arrival.

Room Tip: Garden view is a must
  • Stayed: October 2013, travelled as a couple
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1  Thank Treacle7895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 22 November 2013

Dear Guest,

Thank you for your lovely comments. I am delighted to learn that you enjoyed so much about your recent stay at the Royal Garden Hotel. I am especially happy to learn that you enjoyed your room, the customer service provided by our team and our location is leafy Kensington.

We look forward to welcoming you back soon.

Best wishes,

Graham Bamford
General Manager

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Reviewed 12 November 2013

Came here for a Local Government Conference and Awards event, first class amenities & beautiful room. Good central location and food to die for, beautifully presented. Right next to Kensington Gardens.

Stayed: November 2013, travelled on business
Thank sheagaskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham B, General Manager at Royal Garden Hotel, responded to this reviewResponded 15 November 2013

Dear Guest,

Thank you very much for your positive feedback. I am delighted to learn that your event went well and that you liked the location of the hotel, here in leafy Kensington.

We look forward to welcoming you back in the near future.

Best regards,

Graham Bamford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

Myself and my Husband have just returned from a two night stay in the immaculate Royal Garden Hotel. Couldn't fault the cleanliness or facilities. Very impressed with the staff. We had breakfast both mornings, I am 8 months pregnant and the staff were attentive to this making sure that I was offered de caffeinated tea. We had the same staff member for both our breakfast's and he remembered both our drinks orders. Rooms lovely and bright beautiful view of the Kensington Palace and gardens and a brilliant central location. We both with out doubt will recommend the hotel to colleagues and family

  • Stayed: November 2013
    • Value
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Thank Sarahhubbard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#84 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range: £194 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, a gym and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden

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