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“This hotel is a classic. Ask for a garden view, our was 937” 5 of 5 bubbles
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #91 of 1,086 Hotels in London
Certificate of Excellence
London, UK
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“This hotel is a classic. Ask for a garden view, our was 937”
5 of 5 bubbles Reviewed 12 May 2014 via mobile

Have stayed in this hotel before a long time ago, before the renovations were made, and was not disappointed. I remember the downstairs cafe being a bit cosier, but it was fine. The room was a bit odd, in that there were a couple of steps in the room leading up to the desk, electricity outlets, chair and window, which was a bit awkward, especially for my grandmother who was traveling with me. Other than that the room was comfy, the staff were wonderfully helpful and courteous and the view was divine, especially given the bright and warm weather while we were there. I strongly recommend a garden view and this hotel. The hotel to me feels like a classic, somewhere where you know what you are going to get. Great stay!

Stayed May 2014, travelled with family
Helpful?
1 Thank Sheba_Adams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,806 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (541)
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Dorset
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

Just returned home from spending a lovely week-end at this super hotel. The main reason for our visit to London was to attend a concert at the Royal Albert Hall on Saturday evening and this hotel was so convenient with underground car parking (a bit 'hairy' driving down the slope) . Our room 230, facing Kensington High Street was modern and very clean and tidy. The bathroom was delightful with oodles of hot water in the fantastic shower. Found the traffic and party goers a little noisy on Saturday evening but it didn't bother us unduly. Staff were very friendly and helpful without being overbearing. The food was delicious. So - all in all I cannot find fault anywhere. We will definitely be back. Incidentally the concert was fantastic too !!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Angel18Dorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 10 May 2014 via mobile

From day one the concierge desk looked after us exceptionally well. Service here 5 star in all areas housekeeping. Reception the lot highly recommended hotel. Would stay again. Location great next to Kensington gardens and hyde park

Stayed May 2014, travelled with family
Helpful?
Thank hungrybugger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 9 May 2014

I have never stayed at any hotel with a supposed five star rating that I thought so bad. There is one drawer (basically a file drawer in the desk and no where to unpack your clothing that is not hung. I have one standard size suitcase and there was literally no place to put it in this tiny room other than the bench seat where it still occupied the area between the window and the bed. Thinking that I might upgrade I inquired from a very inflexible Manager to find that a room with a dresser was two grades higher and would be 80pounds more plus tax. Add this to the ridiculous policy that unless you book directly with them internet is an outrageous 20 pounds per 24 hrs (plus tax) and local telephone calls are 55p each and I would never stay there again.

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  • Stayed May 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 12 May 2014
Dear Guest,

Thank you for your feedback. I am very sorry to hear that your recent stay with us didn't meet your expectations. Please accept my apologies for any disappointment caused.

Our Queen Rooms are 21 sq metres in size and are designed for the solo business traveller. The vast majority of our guests find they are perfect for short stay, I am sorry this wasn't your case. I have forwarded your comments onto our Rooms Division Manager for him to look into as we plan ahead with scheduled soft refurbishing.

Thank you for your feedback, it is greatly appreciated. It is through such feedback that we are able to address any areas that require attention and continue to strive to improve the quality of our service.

Best regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago de Cuba, Cuba
Level Contributor
668 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 bubbles Reviewed 8 May 2014 via mobile

Great hotel with an ideal location.
The staff is polite and efficient, well done!
Food is ok : they are obviously trying hard, and the service is very professional, except for the basket of bread in which you have to put your hand to pick up your bread, whereas the waiter is wearing gloves...(for that purpose we presumed...)

Stayed May 2014, travelled on business
Helpful?
1 Thank ClubGGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 8 May 2014 via mobile

We stayed in the Garden King room which had unbelievable view of the park and sky line of London. Rooms were spacious and well appointed apart from the 2 or 3 steps dividing the bedroom and lounge area (which both my partner and I stumbled off a couple of times). The service was fantastic (although there was an error in the room type booked - but that could have been Bookings.com's error?). The concierge was helpful in arranging our taxi to the airport early in the morning. We really enjoyed staying at this hotel for the last few days of our vacation.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Miki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Recife, PE
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 8 May 2014 via mobile

Old carpet and wood furniture that doesnt match with the nice floor lenght glass windows looking for the kendignton garden!
Also nice restaurant chinese on top floor!
I would stay there again sometoime.
Its a value choice for london abd well located

Stayed April 2014
Helpful?
1 Thank MVFV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#32 Spa Hotel in London
#83 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden

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