While the location is good, everything else about the Royal Garden Hotel is below average. I stayed at this property for business reasons. It is located about 5 minutes from the High Street Kennington Tube station, and it is close to the museums and parks. Initially, I was excited about staying at this hotel. I come to London several times per year, and I enjoyed the idea of staying at a new property. Unfortunately, I ended up being very disappointed.
The initial clue about my stay occurred when I arrived, and no one came to help me with my luggage. The staff all seemed to run to the Middle Eastern customers, and they ignore the other guests. I had the same experience when I went to check in. I stood at the front desk waiting to check in, but all of the staff walked away, went to help people who arrived after I did, or talked on their personal cell phones. When the manager came over, he asked one of the staff to help me, and the employee said that she would help me after she finished her personal phone call. I have never seen this occur before at a hotel.
The room was clean but very small. Finally, I asked to check out at 12:30pm since I had a meeting that ended at noon, and I wanted to freshen up prior to departing. The hotel would not accommodate my request, and would not allow even an extra 30 minutes.
For the price that the Royal Garden Hotel charges, I expect much better service. While internet came with the room, the room rate of over $500 did not include breakfast. There are lots of hotels in London, and I would highly recommend finding another property. I will not stay at this property again.
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Ebookers, Odigeo, Priceline, Superbreak UK, TravelUp, TripOnline SA, Traveltool, S.L.U., HotelsClick, Evoline ltd, Cancelon and HotelQuickly so you can book your Royal Garden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Garden London
- Hotel Royal Garden