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Royal Garden Hotel
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Reviews (3,666)
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2,431
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All reviewskensington palacepark terracekensington high streetmin jiangbertie's bargarden roomoverlooking kensington gardenshyde parkgreat hotelqueen roomalbert hallroom servicestar hotelexcellent locationafternoon teatop floortube station
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2,548 - 2,553 of 3,666 reviews
Reviewed 1 July 2014

My family and I just stayed 4 nights at the Royal Garden and we all were very pleased with the excellent service from a highly trained staff. The rooms were very comfortable and the breakfast buffet was indeed delicious. I had to use the business center to check in for our next flights and the staff was very helpful and the service free of charge. We had many strolls in Kensignton Gardens and Hyde Park and there are plenty of restaurants in close vicinity.The only downside of the Royal Garden is to have to pay an outrageous 20 pounds for internet....

  • Stayed: July 2014, travelled with family
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Thank jeffrichy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this reviewResponded 4 July 2014

Dear Guest,

Thank you for taking the time to review your recent stay with us. I am delighted to hear that you had a nice stay overall and that you especially liked the customer service provided by our team, the comfort of your room and the convenient location of the hotel, here in leafy Kensington.

However, I was disappointed to know that you felt our Wi-Fi charges were too high. We do offer complimentary Wi-Fi to all guests who book directly with the hotel (telephone, email and website) and with some preferred agents; but as a general rule it is not included when booking through an online travel agent.

We look forward to welcoming you back to the Royal Garden Hotel soon.

Warm regards,

Jonathan Lowrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Been here many times, one of the few 5 star hotels in London at reasonable price. Very well located and rooms nicely decorated, unlikely many 5 stars in London in urgent need of redecoration. Will definitely come back

Room Tip: Would recommend a room not facing the main street as it can be noisy at night during the weekend
  • Stayed: June 2014, travelled as a couple
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Thank Ciro E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We enjoyed a 4-night stay in April and were very happy with the staff as well as the quality of our room. The beds were very comfortable, the room was technologically very well equipped, the shower was spacious and enjoyable. Everything about the room was great!

The location of the hotel is also very convenient as both cultural events and shopping can be found nearby.

As travellers we're used to having both Wi-fi and breakfast included in the price. We were sorry to see that these amenities were quite overpriced. For a hotel this prestiguous and pricey, these things should not be considered "extra".

This is a great hotel, but the price is so high, that we didn't feel that it was good value for our money.

  • Stayed: April 2014, travelled as a couple
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1  Thank Eirik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you for your feedback. I am happy to hear that you had a nice stay overall and that you especially enjoyed your room, the customer service provided by our team and the convenient location of the hotel, here in leafy Kensington.

I am however sorry to learn that you found the hotel to be overpriced; I apologise for any disappointment this may have caused you. We are proud of our recent hotel refurbishment which we believe offers an enhanced service whilst maintaining competitive prices en par with other London 5 star hotels.

We appreciate your comment in regards to the hotel providing free internet and wanted to let you know that we do offer complimentary Wi-Fi and other benefits when reservations are booked directly through the hotel (telephone, email or our website) or via a preferred partner. I apologise for any disappointment caused or if this was not clear when you made your booking.

We hope to have the opportunity of welcoming you back to the Royal Garden Hotel.

Best regards,

Jonathan Lowrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

It's on Kensington High street and the corner of Hyde Park, so you know it's a seriously well placed hotel and it's room rate reflects this. The concierge was not interested in a couple turning up with backpacks, but inside, the reception staff were very organised, efficient and welcoming, felt like they were there to be at your service. The room was large and well set out with everything you would need, it was very clean and up to date. The bed was large and comfortable.
London Underground station is under five minutes walk, bus stops all at hand and the sights are at your door. Hyde Park is fifty paces off from the lobby door, the Royal Albert Hall is across the road and five minutes walk. The big museums are just past this, as is Harrods, so you have no problems with choice of activity. We did not try the restaurant but would assume it lived up to the standard of the rest of the hotel.
The rooms are quiet, staff helpful and it has a good feel to it, if you want a place to stay that is worth looking at, for a 5* hotel that is close to the Kensington highlights, I recommend it.

Room Tip: Rooms looking onto Kensington High street are quieter than you would think, and give a great view of the classic street scene of passing red busses and black taxis if you have never been to London.
  • Stayed: June 2014, travelled as a couple
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1  Thank Wet-dog-123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

We had a great stay at this hotel. Upon arrival we were a little concerned about its location as it was very busy outside with lots of tourists. I suppose we expected it to be in a little quieter neighborhood. All concerns were put to rest once we got inside. The modern hotel was very clean and seemed like a nice refuge from the busy outdoors. Our room overlooked the park and we found it most enjoyable to sit and take in the view. Furniture, decorations, and facilities in the bathroom were nice and accommodating. No issues to report on. Breakfast was great and the ambiance was upbeat for a perfect start to your day.

Room Tip: Ask for a room overlooking Kensington park.
  • Stayed: June 2014, travelled as a couple
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1  Thank 6kingfishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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