Having seen the various good and bad reviews we thought we would have a change from our usual choice of London hotel.
We checked in (not particularly a very friendly reception) and were given a room on the third floor 303, but we were not happy with the view, considering we were there for 3 days, the view of the ugly roof of the adjacent building, the air conditioning units and the park in the distance was not exactly what we imagined. We asked to be moved, but were curtly told that they were fully booked and everybody had already checked in - at 3.00pm in the afternoon!! and there was nothing they could do. Not happy with this we thought we would check out and on saying this, a friendlier person called us and told us we could move the next day to a 9th floor room, which we did. Although this room had a better view it still is not what we would have thought a five star room should be, dirty stains on the carpet, poor tea and coffee supplies, no biscuits, no sugar ?? just poor room checking. Also the air conditioning is extremely noisy.
We were shocked at the price of breakfast and therefore ate out in several local coffee shops so cannot comment on the restaurant. I think the price of just over £250 per night justifies having breakfast thrown in, even if just Continental. However we did have room service 2 nights and this was very good and served in the room by very friendly staff and we thought that this was good value, so it is difficult to see why they charge such a high price for breakfast.
Staff generally were very good, particularly the Concierge staff, and the room service staff.
Mixed feelings really about this hotel, don't think we would stay here again as think it warrants a 4 star rating but charging 5 star prices.
- Official Description (provided by the hotel):
- Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, a gym and 24 hour business centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Agoda, Ctrip TA, Ebookers, HotelsClick, 5viajes2012 S.L. and HotelQuickly so you can book your Royal Garden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Garden London
- Hotel Royal Garden