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“Third visit”
Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #92 of 1,063 Hotels in London
Certificate of Excellence
East Lothian, United Kingdom
Level Contributor
199 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Third visit”
Reviewed 20 July 2014

This was our third overnight stay at the hotel. It is consistently excellent and the staff are always friendly and helpful. The garden rooms offer a superb view towards London centre and this is one you cannot tire of. We recommend the hotel for a weekend trip to London.

Room Tip: Go for a garden room
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 23 July 2014
Dear Guest,

Thank you for your lovely review. I am delighted to hear that you enjoyed so much about your recent stay at the Royal Garden Hotel, especially the customer service provided by our team, the views from your room overlooking Kensington Gardens and our convenient location, here in leafy Kensington.

We look forward to welcoming you back soon.

Warm regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,034 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (559)
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English first
London, United Kingdom
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 July 2014

Lovely London teatime. We'd booked ahead for our party of 12 work colleagues. The table was well laid and we had a comfortable light bright space close to the piano. I was impressed that although I was at the end of the long table in a long room I felt the staff made the effort to check that I didn't want for anything. A large pot of tea was set for the ones sitting together, but when my neighbours had alternative choices with out asking I was brought an individual teapot, and again without asking the waitress noticed the tea was strong and brought extra hot water, offering a fresh pot if preferred.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank GoldBayDancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 18 July 2014
Dear Guest,

Thank you for taking the time to review your recent Afternoon Tea experience at Park Terrace Lounge. I am delighted to hear that you enjoyed the customer service provided by the team.

We look forward to welcoming you back soon.

Warm regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 8 July 2014

I have stayed here several times over a number of years for work. It has had a refurb recently so is a lot more airy and modern looking inside - possibly losing a bit of the older feel comfort/character maybe, but bringing it in line with a more business hotel feel.

Compared to other similar price band/star rated hotels in London, the staff are a lot more switched on to guest needs, and level service is more as you would expect.
The location is lovely - right next to the park .....although of course not all rooms can have a park view, our latest one did and was absolutely lovely in the morning.
The shower is amazing......and bathroom spacious. Bed very comfortable. Room climate control very reactive. Complimentary mineral water a godsend in the middle of the night after a few drinks!
The bar is somewhat pricey - but then look at the location you are in.....it comes with the territory I guess. If you are not happy with that, there are plenty of pubs/bars/restaurants in the area that are less pricey, and tube station a short walk away, so you can always go out and eat for less.

The breakfast is good with a wide range of eggs/sausages on the buffet, plus a reasonable variety a la carte menu you can order from. The fresh orange juice is superb......you won't be able to resist a top up!

I would recommend this hotel for it's star rating - be it for business or leisure.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 11 July 2014
Dear Guest,

Thank you for your lovely review. I am delighted to hear that you enjoyed your recent stay at the Royal Garden Hotel, especially the customer service provided by the team, the views from your room overlooking Kensington Gardens and the convenient location of the hotel, surrounded by Kensington’s many attractions.

I am also very happy to hear that you enjoyed your breakfast experience at the Park Terrace; we look forward to welcoming you back soon.

Warm regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

The Royal Garden Hotel's location is close to the tube, shopping, Kensington Palace and parks. We found the hotel to be simple elegance and very comfortable, the service was wonderful. During the evenings it's quiet seeing the surronding stores close. I would reccommend this hotel for business and adults.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Service
Helpful?
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 18 July 2014
Dear Guest,

Thank you for your review. I am delighted to hear that you enjoyed your recent stay at the Royal Garden Hotel, especially the style, the customer service provided by our team and the convenient location of the hotel next to Kensington’s many attractions. I am also delighted to hear that you would recommend us to others.

We look forward to welcoming you back soon.

Best regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 7 July 2014

Having seen the various good and bad reviews we thought we would have a change from our usual choice of London hotel.
We checked in (not particularly a very friendly reception) and were given a room on the third floor 303, but we were not happy with the view, considering we were there for 3 days, the view of the ugly roof of the adjacent building, the air conditioning units and the park in the distance was not exactly what we imagined. We asked to be moved, but were curtly told that they were fully booked and everybody had already checked in - at 3.00pm in the afternoon!! and there was nothing they could do. Not happy with this we thought we would check out and on saying this, a friendlier person called us and told us we could move the next day to a 9th floor room, which we did. Although this room had a better view it still is not what we would have thought a five star room should be, dirty stains on the carpet, poor tea and coffee supplies, no biscuits, no sugar ?? just poor room checking. Also the air conditioning is extremely noisy.

We were shocked at the price of breakfast and therefore ate out in several local coffee shops so cannot comment on the restaurant. I think the price of just over £250 per night justifies having breakfast thrown in, even if just Continental. However we did have room service 2 nights and this was very good and served in the room by very friendly staff and we thought that this was good value, so it is difficult to see why they charge such a high price for breakfast.

Staff generally were very good, particularly the Concierge staff, and the room service staff.

Mixed feelings really about this hotel, don't think we would stay here again as think it warrants a 4 star rating but charging 5 star prices.

Room Tip: Higher floor, better views.
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank phoenix201109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 11 July 2014
Dear Guest,

Thank you for your feedback. I am sorry to hear that your recent stay at the Royal Garden Hotel didn’t meet your expectations.

First of all, I would like to apologise for any disappointment caused or if any member of the team didn’t offer the service that you expected. I would really appreciate if you could contact us at feedback@royalgardenhotel.co.uk with your 9th floor room number so we can check the room to ensure the facilities are up to our usual 5-star standards.

I am also sorry that you found our breakfast to be expensive; we are constantly reviewing our prices to ensure we offer an enhanced service whilst maintaining competitive prices on par with other 5-Star London hotels. But please accept my apologies, once again, if you felt this to be otherwise.

I am glad you enjoyed the customer service provided by our Concierge and Room Service teams.

We look forward to hearing from you.

Kind Regards,

Jonathan Lowrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

We stayed here for one night and fell in love. Absolutely gorgeous room with a beautiful view of Kensington Gardens. All the lovely were friendly, polite and helpful - no complaints. We decided to have lunch at Min Jiang, the Chinese restaurant at the top of the hotel, and it was truly one of the meals I've ever had. Great location, would definitely recommend.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANE16319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 18 July 2014
Dear Guest,

Thank you for your lovely review. I am delighted to hear that you enjoyed your recent stay at the Royal Garden Hotel, especially the customer service provided by our team, your lunch at Min Jiang Restaurant and the convenient location of the hotel, here in Kensington.

We look forward to welcoming you back soon.

Best wishes,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
248 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 6 July 2014

The Royal Garden is in a great location right on the Kensington High Street. Its a no nonsense top drawer 5* hotel and it does it well. Since my last visit it has been refurb and is perhaps less old world comfy and more professional and business. Either way works.

Rooms are good in most cases, the ones at the front are noisy and the view is poor but most are good. Our room had a lovely view of Hyde Park with a seating area on a raised floor to give the best view. Room was good all round, great shower too which is a big review point for me.

Bar was great but pricey but then look where you are!! Breakfast excellent. Service great.

All in all - well recommended...

Room Tip: Avoid low floors on the front of the hotel. The 2nd floor at the front is terrible. Go for the...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan L, General Manager at Royal Garden Hotel, responded to this review, 11 July 2014
Dear Guest,

Thank you for taking the time to review your recent stay at the Royal Garden Hotel. I am delighted to hear that you enjoyed your room, the customer service provided by the team and the convenient location of the hotel, surrounded by Kensington’s many attractions.

We look forward to welcoming you back soon.

Warm regards,

Jonathan Lowrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#31 Spa Hotel in London
#83 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Official Description (provided by the hotel):
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
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Also Known As:
Royal Garden London
Hotel Royal Garden

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