I have stayed at the Millennium Gloucester several times in the past, both with my husband and on girls' weekends and I have always had a good experience. The hotel location couldn't be better, 40 minutes on the tube straight in from Heathrow and the hotel is directly outside Gloucester Road station - perfect.
Unfortunately on check-in, we had an issue with our room allocation, we were sent to a room at the far end of the 3rd floor corridor, which was a horrible pokey little room (378 I think). This was on a floor that was being refurbished and it was also a smoking room, which we didn't request (yuck) and weren't asked about. The room didn't exactly smell of smoke, it just didn't smell fresh. We returned to reception and explained the situation to a different member of reception staff - I didn't get his name, but he was a trainee and was an absolute credit to the hotel, he moved our room, without any questions, to a room on the 5th floor, which was a far nicer room and more importantly non-smoking.
I think a good measure of a hotel is how they handle issues, this was extremely well handled and we were pleased with our new room. However, I also think that a bit of common sense was lacking - surely rooms on a floor that is being refurbished should only be allocated to guests if there are no other available rooms, which there clearly were and guests should definitely not be put in smoking rooms if they haven't specifically requested one.
We ordered room service breakfast on both mornings of our stay. The food was lovely, we were very impressed that everything was both fresh and hot when it arrived at our room - not always the case with room service.
The hotel in general is lovely and very well maintained, the staff are friendly and efficient and the location really couldn't be better. The problem with our room is the first we've encountered in many stays and was well resolved, we'll definitely be back.
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- Also Known As:
- Millennium Gloucester London
- Millennium Gloucester Hotel London