My husband and I have stayed at the Millennium Gloucester about 10 times over the last few years and until this year have always been perfectly satisfied with all aspects of our stay. However, we have stayed twice this year and both times have been riddled with issues. At check-in we were advised that we had been 'upgraded' to a club room rather than the standard we had paid for - if room 629 was an upgrade, we would have preferred the standard room, it couldn't have been worse.
The room was a reasonable size and it was clean, however the bathroom was tiny and in desperate need of an upgrade. There was a light above the bath that was loose, the tiles needed regrouted and the sealant round the bath needed replaced. The toiletries were fairly basic, nothing club standard about them.
The TV didn't work properly for our entire stay - we complained 3 times and each time a porter was sent up to fix it, which worked temporarily....until the next time we switched it on. The empty bottles from the minibar were never removed by housekeeping, nor was the minibar ever replenished and twice our key cards didn't work and we had to go to reception with them.
When we called reception about a code for the internet, we were told to charge it to our room, but that it was free in club rooms (we had no way of knowing any of this as there was no hotel directory in our room), however on check-out we were told that we were given a room upgrade, but our experience had not been upgraded, so we were not entitled to any of the perks of a club room. We've never booked a club room before, but all of our previous experiences in standard rooms have been significantly better than this one.
After my last review, the hotel manager asked me to contact him the next time we planned to stay, however I like to be able to recommend hotels I've stayed at and don't feel I can do this if I haven't had a true experience, so I just booked normally. Location is everything for the Gloucester, however there are several other hotels of a similar standard in the area - next time we'll stay in one of those. I believe in giving places a second chance, but that's 2 bad experiences for us, so time to move on.
My advice is, unless you get a good rate, stay elsewhere, this hotel is just not as good as it used to be.
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- Also Known As:
- Millennium Gloucester London
- Millennium Gloucester Hotel London