Do not stay here if you expect good customer service. I dont think the staff at breakfast had ever worked within the industry before. During my nightmare of an experience i dealt with two managers\supervisors who would have been sacked if they worked elsewhere. A breakfast which took 25 minutes to arrive, a bill thrown on my table whilst complaining about the breakfast which hadn't arrived, tables and chairs either side of me dismantled and stacked (i was sarcastically reassured i wouldn't be moved). As a woman on my own, I felt like an easy target, someone who was invisible or didn't matter. They were in a hurry to get ready for a lunchtime event, but there was still an hour of breakfast service! Perhaps they should look after customers they have as future customers may never appear!
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- Also Known As:
- Millennium Gloucester London
- Millennium Gloucester Hotel London