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“Location, Location, Location”

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Millennium Gloucester Hotel London Kensington
Ranked #522 of 1,067 Hotels in London
Woodland Hills, California, United States
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Location, Location, Location”
Reviewed 24 January 2014

This is the perfect London location. It is just across the street from the Glouster Rd. tube station that has 3 different tube lines, and walking distance from the Victoria & Albert museums and Royal Albert Hall. It is a typical modern upscale hotel and conference center. They cut the rack rate if you are staying for a week or more. Expensive by US standards but the pound is high against the dollar right now. The real ripoff is WiFi. They want 10 pounds a day. Go across the street to Starbucks. Staff is helpful and well trained. Problems were promptly fixed. Close to many pubs and restaurants. I will stay here again.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear Helen W

Thank you for your review.

I am glad to know that you enjoyed your stay with us and were satisfied with our service and standards, particularly the location and easy transport access. Thank you for your constructive comment regarding WiFi, this will be taken into consideration when we next review our standards.

I hope to have the pleasure of welcoming you back in the future.

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (823)
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English first
Near Norwich, Norfolk England
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 January 2014

Having visited the hotel for one night prior to flying to New York to join a QM2 cruise, 20th December 2013 – wow what a find!

What an excellent place to set us off on our way. The location is so central it's great for all the local attractions right on the door step, with the tube station only being literally a 3min walk from the station, you can see the hotel t from the station excellent! Another great point if you are travelling to Heathrow, is you can take the tube, as did we, the next morning no changes, direct to all terminals, only 35min to terminal 3, Virgin Airlines, no hassle. We will def. being doing this again and we have large suite cases! Again, the staff at the hotel were great in advising us on times etc.

Breakfast was included, but as we had an early start we knew we would miss this, still I mentioned this at check-in, and a "takeaway" breakfast awaited us in the morning for our journey - how amazing is this, a first too for us! And just what we needed to set us up for the journey.

From the minute we arrived to the minute we checked-out, the service, room’s standards and cleanliness were second to none and really quiet considering you are in the heart of London, Amazing friendly atmosphere too.

We had a Club Room with all the extras, a must!, from luxury dressing gowns, slippers, huge rooms with a Kind size bed to die for, such a great start to a holiday or just for that special “shopping/Romantic” weekend. We are back in February for 2 nights just doing the tourist thing, and out of all the hotels in London we could choose from, yep, we are back here and can't wait!

The reception staff and the concierge were excellent, giving us lots advice about local restaurants, and the area, and nothing was too much trouble, with a smile too!

This was one of the few hotels we have been too where the service towards the guest was FIRST CLASS and one of the main reasons we now look at Millennium Hotel's as our first choice, when and where ever we can.

All in all an excellent experience and one which we will be repeating several times this year, being regular travellers to London, I am just so please we have found these hotels.

We are also regular users of the Millennium Mayfair and the Millennium Broadway New York, so if you have any questions, please do ask.

Room Tip: Grab a Club Room def. worth the extra!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tomo1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear tomo1960

Thank you for this fantastic review.

I am so pleased to know that we met all your expectations and requirements on this occasion. your very positive comments are very appreciated and have been shared with the team. Thank you.

I look forward to welcoming you back in February. If you need any assistance, please feel free to contact me at chris.vandam@millenniumhotels.com .

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

Went to London for two days and stayed in this hotel. Often Arabs stay in this hotel because it's simply great. It's location is decent and has a really good breakfast. Has a few coffee shops in the hotel which do have free wifi, make sure to keep on using it on your stay because it's the same password!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ebrahim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear Ebrahim S

Thank you for your review.

I am very pleased that you enjoyed your stay with us and that you found our breakfast really good.

I hope to have the pleasure of your visit again in the future.

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
106 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 23 January 2014

I'd never heard of this place until a few days ago and booked it with fingers crossed given the shortage of apparently suitable hotels on the various booking sites - was it one of the few available because it was not very good? Absolutely not - you walk in the door to a particularly pleasant foyer, a check in that is calm and efficient, a decent-sized room, immaculate bathroom with great towels (and a shower that didn't require a B.Sc. and/or a magnifying glass to operate it), ditto the TV, a proper ironing board, the best pillows I have ever slept on and a brilliantly comfortable bed. And to boot, superb service in the bar. Check out next day was fast efficient and very civil. The general manager is obviously right on top of things. Outstanding and refreshing from a hotel group, well done. A mystery remains: why was i able to get a room? I just hope I can next time.

Room Tip: Hard to say, but on the evidence and given the location - slightly out of the way for me but worth p...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear Anthony J

Thank you very much for the kind review about yoru experience at the Millennium Gloucester Hotel.

Your very positive comments about the room standards, pillows and the service are very appreciated and have been shared with the management and the team. Thank you.

I look forward to welcoming you back in the future.

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 January 2014

The hotel is well located, especially for the museums. I was there for business and everything was fine. The lounge, if you have access, is small but a quiet place to work - as a break from the own room- until the drinks arrive in the evening, when it can get busy. Rooms are fine, bar average. Service very good.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simont247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear Simon T

Thank you for your review.

I am glad that you enjoyed your stay with us and were satisfied with our services and standards, including the Club Lounge.

I hope to have the pleasure of your visit again in the future.

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 January 2014 via mobile

I returned to this hotel for the third time in January and I wasn't disappointed. The staff were friendly and the rooms are lovely. The only improvement I feel needs to be made is to offer free wifi. Charging £10 for 24 hours of wifi is pretty steep. Other than that this hotel is in a fantastic location, right next to the tube stop and near plenty of places to eat plus a post office.

Stayed January 2014, travelled solo
Helpful?
1 Thank em2606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear em2606

Thank you so much for taking the time to write a review on TripAdvisor.

I am glad to know that you are satisfied with our services and standards and location. Regarding the WiFi charges, your comment is very appreciated and I will take into consideration when the standards are next reviewed.

I hope to have the pleasure of your visit again in the future.

Kind regards

Chris van Dam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2014

Glad we picked this hotel for our 40th anniversary. Staff was pleasant and helpful. Room was clean and large with a king bed. Great bar/lounge. Great American style buffett breakfast daily. Great location right outside the underground station. The hop on/hop off bus tours stopped right outside as well. Walked to Kensington Gardens and palace as well as to Harrods and the Natural History museum. Was easy to get to from Heathrow on the underground too. They let us check in at 8:30 a.m. after a long overnight flight from the U.S. Would definitely stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisvanDamGM, General Manager at Millennium Gloucester Hotel London Kensington, responded to this review, 3 February 2014
Dear John W

Thank you for your review.

I am very pleased to read your great comments about the standards and service provided by the team. I have shared your comments with the team and I thank you on their behalf.

I hope to have the pleasure of your visit again in the future.

Kind regards

Chris van Dam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Gloucester Hotel London Kensington

Property: Millennium Gloucester Hotel London Kensington
Address: 4 - 18 Harrington Gardens, London SW7 4LH, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#296 Romantic Hotel in London
#312 Business Hotel in London
#326 Luxury Hotel in London
#338 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Millennium Gloucester Hotel London Kensington 4*
Number of rooms: 610
Reservation Options:
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Also Known As:
Millennium Gloucester London
Millennium Gloucester Hotel London

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