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“Jaded and riding on a name!”

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Hilton London Olympia
Ranked #643 of 1,089 Hotels in London
Edinburgh, Scotland
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Jaded and riding on a name!”
3 of 5 bubbles Reviewed 2 January 2014

A close pal of mine managed to get a very good discounted rate for this place, so I was grateful in this regard.

The hotel is well located at the western end of Kensington High Street, close to Kensington Olympia Overground. It's probably a good 10 minute walk to the Kensington High Street Underground.

I'm guessing the building probably dates from the early 1970's, and despite some upgrading internally the place still belies its origins.

Our room was clean and relatively spacious. However, the décor was very 1980's traditional and not really cutting edge. The bathroom whilst clean looked dated and vaguely shabby. The toilet seat in our room had also worked completely loose from the WC.

I found it hard to believe that the bottled water in the room was actually chargeable, particularly when eau d' London isn't exactly known for its spa qualities! I've stayed in far cheaper places where a bottled water is offered on a complimentary basis. It's not a lot to ask for really!

The other rip-off was the £15 per day charge for wi-fi. The costs of providing this must be negligible so there must be good margins on this for Hilton. Perhaps they should charge for other media like TV also?

We took the breakfast option the following morning, although we had not booked in advance so it was £17 as opposed to the £12 if we had paid earlier. The choice and quality of the food was good, but £12 was probably a closer reflection of its true worth?

The staff were falling over themselves to serve us on our arrival at our table, yet it wasn't readily apparent if it was table or self service, which perhaps could have been avoided if there'd been a better welcome at the door. Staff seemed to have been indoctrinated with corporatism rather than delivering genuinely good service.

Whilst my overall experience was generally OK, I do get the impression that this particular Hilton establishment is riding on a name? Maybe it's one in their portfolio that they are looking to refurbish or offload? Fine if you're on business or leisure, but there are probably better places around for the equivalent full price bracket.

Room Tip: It's a big place so the lower floors are probably more accessible? No problems with traffic nois...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank Franny24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 5 January 2014
I am pleased that you were able to secure a preferential rate for your stay with us and I apologise that you did not find that stay as enjoyable as you would have hoped for .

We have a Shift Engineer on duty from 8:00 am - 22:00 pm and they are here to ensure that any reported Maintenance issues are investigated and rectified. The water from UK taps is the most stringently tested in the world and I am sorry that you felt the bottled water had to be complimentary. Thank you for sharing your feedback with us.
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2,407 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Naples, Italy
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

I was at Hilton Olympia December 26-30 2013; our stay was very comfortable. The relation Quality/ Price very good. I recommend it. The hotel is not properly in the center but it is linked very well to the main sites of London, by bus ( 50 metros by the Hotel) and by the underground. There also restaurants and useful shops close to it

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Maxnap123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 5 January 2014
Thank you for your review and comments of your stay. I am pleased that you enjoyed the stay and that the Locations and Hotel met your needs during the Holiday.
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Vancouver, BC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

I stayed for 3 nights in early December. The property is nice with the rooms looking like they have been recently refurbished. The lobby is large with plenty of seating, which is a good thing as many guests use it for the free wifi. Staff were friendly and efficient. There seem to be two wings of differing age judging from the exterior, and there were some stairs in the halls which suggested this as well (if you're mobility impaired make sure to clarify where your room is).

The real drawback to the hotel is location. Unless you're visitng Kensington Olympia or have business at the exhibit hall it is out of the way. There's no nearby tube station, so you must take a bus (usually the No. 9 to High Street Kensington Station). Note taking the No 9 all the way into central London can be an excruciatingly slow experience, change to the tube instead. The upside is that good prices can be had and there are many restaurants nearby. Unfortunately rooms have a stocked American-style minibar so you cannot store milk or cold drinks, and ice must be ordered by room service from the bar. This led to the only housekeeping glitch I noticed - someone's forgotten takeaway food forgotten on the outside window ledge across from my room!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vancouverbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 5 January 2014
I am pleased that in general you enjoyed your stay in London. The Hotel is well connected by Bus, Over ground and Tube Line with in a 15 minute walk and am sorry you found the route into London slow. I do apologise that there was delay in delivering the ice to your room and I have passed your comments to the Food and Beverage Manager to investigate. Thank you for sharing you feedback with us.
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Cricklade, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 1 January 2014

We got very little sleep due to room (5th floor) being adjacent to some kind of extraction flue/ vents. Room really not fit for purpose as a place of rest ( unless you are hard of hearing...) Basin in bathroom cracked - hotel long overdue a refurb. Stay somewherelse if you can

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 5 January 2014
It was with concern that I read your review. We have a Manager on duty 24/7 and a Engineer on duty 8:00-22:00 and they are on hand to ensure that any reported issues are dealt with and rectified . I apologise if your expectations were not met during your stay.
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Aldie
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

Stayed for 3 nights in Dec. Had to change rooms upon check-in as first room was on 1st floor overlooking kitchen exit and rubbish bins and smoking area for staff. Rebecca was helpful in changing rooms. Second room was bigger but overlooking same area only from the other side and higher up. Hotel needs an upgrade especially for the price one has to pay for a room. Concierge and rest of the staff very attentive.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Marian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 1 January 2014
Thank you for taking the time to write to us and review your stay. I am pleased that the team was able to offer you an alternative room for the stay. I was very happy to read that the team were attentive and helpful. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hinckley, United Kingdom
Level Contributor
128 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

We stayed for 2 nights in December. The rooms are well appointed, clean and comfortable. The service from all of the staff was friendly and efficient. There is a costa coffee attached to the hotel which is great if you don't want to pay £12.00 for breakfast in the restaurant.

The only negative with this hotel is the location if you want to visit Central London. The closest underground station is Kensington Olympia which only has a limited service on weekends and bank holidays. There are bus stops outside the hotel which allow you to get to Kensington high street station but it's not as convenient as getting straight on the tube.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 30 December 2013
Thank you for taking the time to write to us and share your review. I am pleased that your stay was a enjoyable one and that the team look after you well. We look forward to welcoming you back in the near future.
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 December 2013

Hilton Olympia once inside will disappoint many. It is old, lift takes ages to wait and the atmosphere is sad and boredom. Carpets around the hotel are from the 80's - that's my first impression. The new restaurant even with a 'Costa Coffee' outside does less/little to uplift the visitor impression.

We were given a room next to the hotel main generator outside where the noise was very unbearable. My fiance told me not to change as we have clearly put a note that this is like a honeymoon stay and the reception staff might be offended.

Inside the room, the bed, the sheets, bathroom, all were old furniture from the 80's. Nothing has been changed. TV was also the same and boring channels.

The best part was the breakfast which I recommend as the buffet has everything and there was a chef who prepares any 'omellete' within 2-3 mins. Great location but poor decor, high price and not cosy rooms are the main drawbacks of this hotel.

Room Tip: All rooms are the same so they are all bad. Choose another hotel for a good night sleep.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judgedrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 30 December 2013
I was sorry to read that you did not enjoy your stay with us and that you particularly did not enjoy the decor , the lifts or the Bar.

I was concerned that you felt you could not contact the reception team to address your concerns. We have a Manager on duty 24/7 and they are on hand to ensure that your stay is a pleasant one and will be able to deal with any reported issues to ensure your satisfaction.

Thank you for taking the time to write to us and share your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Olympia

Property: Hilton London Olympia
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#364 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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