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“Slowly roasted in a mediocre oven”

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Hilton London Olympia
Ranked #659 of 1,063 Hotels in London
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Slowly roasted in a mediocre oven”
Reviewed 14 April 2014 via mobile

Rooms were pokey, dingey with very little natural light. Air conditioning keeps the temperature at a steady 120 degrees and 95% humidity regardless of setting. Desk staff show a staggering level of incompetence and are unable to figure out a group booking.

The only redeeming feature is the bar staff who know how to pour an overpriced drink.

Stayed April 2014
Helpful?
1 Thank Nick_Boulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 30 April 2014
I apologise if you felt that the room were too small for your needs and did not meet your expectations.

If at any time you feel that the reception team were not able to assist we do have a manager on duty 24/7 to ensure that all guest incidents are dealt with to satisfaction

Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (412)
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English first
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 April 2014 via mobile

Badly managed hotel stayed there for weekend broken air conditioning complained to no avail offered free bottle of water from mini bar which i took from the mini bar .over 150 pounds a night to stay in ths palace no customer serviceat all dont seem to care .you get theidea joke

Stayed April 2014, travelled on business
Helpful?
1 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 30 April 2014
I apologise if you feel that the Hotel is badly run and would be more than happy to meet with you in person to discuss your stay on your next visit.

I have tasked both Front of House and engineering to investigate why the reported AC problem wasn’t passed on and fixed.

Thank you for taking the time to write to us and share your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these London hotels

Copehagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014

Location is perfect if you need to go to the Olympia Hall. Easy and economic car service to Heathrow. The rooms are really poor, old and in a general bad condition. Really poor queen size bed. Found forgotten items from the previos guest, next to the TV. Breakfast was fine, like most Hiltons.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Karin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 28 April 2014
I am pleased that you found the location perfect and was concerned to read that you felt the rooms lacking and that you did not have a good night’s sleep

Please accept my apologies and thank you for taking the time to write to us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014

despite uninspiring external look,interior is very comfortable. Location offers a less busy part of London, plenty around to see and do at a more relaxed pace. Hotel very good value for money compared to more central hotels. Staff and services very good

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ian Bryce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 13 April 2014
Thank you for taking the time to write to us. I am pleased to read that your experience exceeded your expectations and that you had a good stay.

I have shared your comments and thought with the staff and we look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 12 April 2014

the executive lounge was very pleasant. The room was adequate but street facing and a bit noisy. Reception was friendly and helpful. Good location on Kensington high street although a bit of a hike to the nearest tube station.

Room Tip: probably best at the back
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 13 April 2014
Thank you for your review and comments. I am please that the team looked after you and apologise if you found the street noise interrupted your stay.

I noted your comment on the distance to central London and wanted to share some travel ideas for your next London visit with you we look forward to welcoming you back in the near future

Knights Bridge tube Station
Walking : 25 Minutes
Bus: 14 minutes from Hilton London Olympia Hotel

High Street Kensington Tube Station
Walking: 14 minutes from Hilton London Olympia Hotel
Bus: 5/7 Minutes

Earls court Tube Station
Walking: 21 Minutes


Kensington Olympia Railway Station
Olympia Way, London, Kensington, W14 0NE
3 minutes from Hilton London Olympia Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 April 2014

Rooms were small but clean and the staff were very friendly and helpful. £60 for the internet for the week and £150 to park my cark in their garage during my stay. Its not somewhere i will be going back to.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Headsy112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 13 April 2014
I was pleased to read that the rooms and team met with your expectations and apologise that you found the Wi-Fi and car park less satisfactory.

The Wi-Fi is free in all the Lobby, Costa, restaurant and all pubic areas and the reception team would be happy to assist.Thank you for taking the time to share your comments and review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wokingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2014

Great location for Olympia Trade shows, the venue is just around the corner!

Last stay I was very dissatisfied with the service I received (or rather didn't).
After a long day I booked into my room, unpacked and washed ready to go out for an evening meal 45minutes later.
I was unable to use the shower because a control know was missing. I called by reception on the way out and requested it was fixed or replaced by the time I got back so I could have a shower then and in the morning.
Later when I came back in (00.28hrs) I noticed nothing had been done so I called down to reception asking why. A guy called marco explained that I had previously spoke to the Supervisor who had NOT logged the incident and had now gone off shift, therefore nothing was done.
A LOT of money to pay for NO SHOWER!
If I have to stay here again I will be more assertive or change room. A unecessary hassle on a busy business trip!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 13 April 2014
It is always concerning to read that our guest did not enjoy the stay and that they felt we did not meet their expectations.

We have a manager on duty 24/7 to ensure that any reported problem/ issues is dealt with and rectified I apologise that on this occasion this did not happen .

I have tasked the maintenance team to investigate the room care issues you mentioned and the delay in the reporting of the issue.

Thank you for taking the time to write to us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Olympia

Property: Hilton London Olympia
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#367 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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