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“Nice hotel but not like a US Hilton”

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Hilton London Olympia
Ranked #682 of 1,068 Hotels in London
Ashburn, Virginia
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice hotel but not like a US Hilton”
Reviewed 16 July 2014

Stayed here to work a trade show at the Olympia conference center. VERY convenient to the conference center. We tacked on 2 days to do some sightseeing and it was less conveniently located for sightseeing but not bad. EXCELLENT service from the hotel concierge, not so pleasant at the front desk. Common areas of the hotel were not air conditioned (open windows instead). The bathroom had a tub which could be VERY difficult and dangerous for an older person to get in and out of...also the ceiling in the tub was just above my head (and I am 5'3" tall) so a tall person would have to crouch down to shower? This hotel was clean and satisfactory but not the "Hilton" you would expect if you have stayed in US Hiltons.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 17 July 2014
We apologise that on this occasion you felt that we did not live up to your expectations.

Your feedback is value to us and certainly helps us to monitor and improve our customer services.

Please do note that we have a manager on duty 24/7 and they are at hand to ensure that all guest issues are dealt with and rectified to satisfaction.

We look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Lincoln, United Kingdom
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 July 2014 via mobile

We stopped in this hotel for an event at earls court the hotel is about a 10 min walk to earls court so it is ideal hotel for the venue the room was spotless clean with a massive bed in the room plus with the added bonus of air conditioning I would use this hotel again for the next time I go to earls court

Stayed July 2014
Helpful?
1 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 16 July 2014
I was delighted to read that you found the experience and stay to be Excellent and have shared your sentiments with the teams.

We look forward to welcoming you back in the very near future and thank you for taking the time to write to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire, United Kingdom
1 review
Reviewed 15 July 2014

Great customer service, high level of cleanliness. I booked this directly from the Hilton website and got the summer deal which offered good value for money. The hotel is well located, not too far from the shops in Kensington High street, but a bit of a walk to nearest tube. Breakfast not included (and very expensive), but there are good cafes and restaurants in the area where you can get breakfast. We were able to leave our luggage at the hotel after we checked out which meant we did not have to lug it around with us for the rest of our last day.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Larry9395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 17 July 2014
We are delighted that you enjoyed the stay and that the team looked after you well.

Breakfast could be booked prior to your arrival or alternatively you could purchase a breakfast voucher at reception that will include full access to both English and Continental breakfast

Thank you for taking the time to write and share your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedworth, United Kingdom
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 July 2014

Stayed here for two nights in July for an event at Earls Court and had mixed opinions about the hotel.
Arrival - The hotel is a 10-15 minute walk from the High Street Kensington Tube station which we did not mind and is quite easy to find (I believe there is another station closer but trains do not run regularly). Check in was quick and the staff were very polite so I had high hopes for the hotel.

Room - Room was a 'Double Delux' and was a nice size for a London hotel, bed was clean and comfortable and quite large (possibly a King but at least a Queen). Room also contained a small table and chair, a desk area with chair. A mini bar which we did not use (but it looked a little worn out!), coffee making facilities which were well stocked (and also still and sparkling water which was a nice touch) and a flat screen television which although working was VERY slow to navigate. Although the room was nice we had a number of issues that let it down... The main one being that one of the windows did not close properly and let in quite a lot of noise; as we were in a road facing room this caused some disturbance at night and I struggled to sleep (The road is busy virtually all of the time and we even had police helicopters overhead). The room does have air conditioning but ours was quite loud which only added to the disturbance. If you are a light sleeper you may struggle in this hotel.

Bathroom - Shower over bath was nice and hot and very powerful, however the bath did look a bit discolored which was disappointing. Also the toilet roll holder is directly behind the toilet which was awkward to use and a little odd. Room contained bath robes and slippers, the slippers were nice and soft but the robes again looked a little worn.

The decoration in the rest of the hotel is nice, modern and comfortable. Breakfast had a nice large buffet style selection which me and by partner both enjoyed... it was a tad expensive (roughly £12 each if booked at check-in) but this is London prices I guess..

The bar was nice and comfortable, the drinks are quite expensive but the bar food is really nice and I enjoyed our meal there. The thing that let it down however was the staff who were quite rude... we turned up and we sat waiting whilst the staff stood around doing very little (the bar was almost empty on our visit). When I went to the bar to ask if we were supposed to order food and drink here I was told 'No the waiter will take your order'... so again we sat and waited, finally the waiter came but he was very short and uninterested in us. I thought this may have just been an 'off' night so tried the bar again the second day and the treatment was even worse... the staff were actually watching us this time but still did not come over to take our order!
I do not know whether this treatment was specific to us or whether they are like it with everyone but I felt very unwelcome on both occasions.

Overall the hotel is nice compared to some of the more 'budget' hotels we have stayed in during our trips to London and is within walking distance of Earls Court (around a 10-15 minute walk) which was great for what we needed. However the decoration in the room was a little tired and could do with some improvements and the staff really let us down... I would give a 3 and a half if I could but I could not justify a four.

Would I stay here again? Perhaps... if we were to visit Earls Court of Olympia again but I would ask for a different room!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Victoria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 16 July 2014
Thank you for taking the time to write to us and share your feedback on your recent stay. I was happy to read that you enjoyed the location but concerned that you felt the service was lacking.

Please accept my apologies if we made you feel less valued, we will be addressing you concerns with the team and Departmental Head.

Your feedback which certainly helps us to monitor and improve our customer services for the future ,please note that we have a manager on duty 24/7 and they are at hand to ensure that all guest issues are dealt with and rectified to satisfaction.

We look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 July 2014

Location was a bit tricky , which I wasn't aware of when I booked, sporadic tube running - wasn't really sure how frequent

Didn't try the restaurant

Gym was small but fine, good modern aerobic equipment - free water and towels.

General room décor was dated, bit tired - but the bed was good

Shower over bath, bit tired - very worn

Room Tip: If you struggle with stairs, there's a few and a bit of a walk from the lift to 750 upwards on f...
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank divster27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 16 July 2014
I was concerned to read that you felt your stay did not meet your expectations and that you did not enjoy your stay.

Please accept our sincere apology for failing to make your stay a memorable one

Thank you for writing to us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North devon
Level 5 Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2014

Its not particularly well served by the underground, Olympia Station is only open weekends, bank holidays and for some events. Nearby there is a pub and a couple of passable restaurants but not much.

Building is pretty dated both inside and out with some of the carpets looking like the ones from the Shining. Its not really what you'd expect from a Hilton. Queue for check in, but service was pleasant enough. Breakfast OK. Having to pay extra for WIFI didn't impress me either. Price reasonable for Central London

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TomPatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 16 July 2014
I am pleased the stay was acceptable and the team looked after you .Thank you for your comments and thoughts

I noted your concerns on the location of the Hotel Permit me to share some recommendations with you for your next London visit.

The number 9/10 bus stop is located just outside the Hotel and is an easy and relatively short commute to central London

Knights Bridge tube Station
Walking: 25 Minutes
Bus: 14 minutes from Hilton London Olympia Hotel

High Street Kensington Tube Station
Walking: 14 minutes from Hilton London Olympia Hotel
Bus: 5/7 Minutes

Earls court Tube Station
Walking: 21 Minutes

Baron's Court Tube Station
Palliser Road, London, Hammersmith, W14 9EA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 13 July 2014

Really good to stay. The bad thing is that sometimes cleaner was cleaning too late, when I was coming from work and wanted to be alone. But reception was perfect! (Especially Mark. :) ) Very helpful and smiley people.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ksenija R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review, 16 July 2014
Thank you for taking the time to write to us

We have shared your concerns with the housekeeping team to action.

We are pleased that you found the team helpful and smiley and we look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Olympia

Property: Hilton London Olympia
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#377 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel

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