We arrived, having booked a 1pm check in to know that our room wasn't ready. They changed the room, we were tokd to a better room as its obe of few that has a balcony! I can easily say the toilet, balcony and location are the only good things.
Yes rooms are small but that's expected in London.
Bed was terrible, me and my husband suffered for 4 nights on a lumpy mattress. Pillows were cheap and bed linen was hard and rough.
No bottled water in rooms, no toilet amenities apart from soap and shower cap!! AC vent was by the door so all the cold air head out while we slept in heat!!!
- Official Description (provided by the hotel):
- Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more less
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- Also Known As:
- Best Western The Cromwell Hotel London
- Best Western London
- London Best Western