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“Amazing!!” 5 of 5 bubbles
Review of Park Grand London Kensington

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Park Grand London Kensington
Ranked #179 of 1,086 Hotels in London
Certificate of Excellence
1 review
“Amazing!!”
5 of 5 bubbles Reviewed 17 February 2014

We booked two double deluxe rooms one for are son who has Aspergers and one for are selves.
Wonderful rooms very polite staff and housekeeping and very enjoyable breakfasts and evening meal.
Will be back in the near future.
Mr & Mrs Dean & Son.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 18 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (353)
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English first
Cape Town Central, South Africa
1 review
4 of 5 bubbles Reviewed 16 February 2014

Booked this hotel at the very last minute as I was traveling to the UK unexpectedly. Arrived very early in the morning but was thoughtfully put into a nice room as my room was not ready and check in was hours away. It was very accommodating of the staff as I my flight was 11 hours long. The next day I was moved into my booked room which was perfectly comfortable with a view of Hogarth Road.

The staff were always helpful, polite and hand to assist with anything. I would also recommend dining at their in-house restaurant.
Staying here made my business trip all the more easier. The staff came to the rescue again when I was leaving as my long haul flight was quite late and offered to extend my check out time.

I will definitely come to this hotel on my next trip to the UK and will recommend this hotel.

A special thanks goes out to Castro, Natalia and all the concierge staff!

Room Tip: Ask for a room on the 4th floor.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chantal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 17 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armagh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Excellent, good location close to earls court tube with good connections etc quiet at night.Suitable for business or pleasure.
Rooms not large but very clean and include everything you need.
Would stay here again.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 17 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 February 2014 via mobile

What a great find this hotel was. The room was spacious, the bed comfortable, it was clean and quiet and the staff friendly and helpful. It is also just steps away from Earls Court which is on the Piccadilly Line of the Tube making it ideal for getting to and from Heathrow, The City and most of the tourist areas if you are into that sort of thing.

Stayed February 2014, travelled solo
Helpful?
Thank Shivananda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 17 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampere
Level Contributor
89 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 10 February 2014

First the good things. The staff is friendly and good, bed is comfortable and sleep quality good. Location is excellent. WiFi works really well. Then the bad things. Breakfast is not included in the price and it is totally overpriced at 15 pounds. It is OK but far from fantastic. The elevetor is a big joke. I cannot understand these big hotel chains that do not buy a proper KONE elevator. The TV channel selection is poor compared to the room price. There is not one single sports channel. Despite the bad things this must be one of the nicest hotels in the area.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Petri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 11 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington from the customer service point of view.

Moreover, we shall definitely work on the TV channels point of issue in order to ensure that all our valued clients are served with utmost sincerity & dedication.

Also, we do understand & respect your point of view for the breakfast however please be advised that whenever you visit us next time we can offer you a special price so that we intend to retain you as one of our loyal customers.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lauder, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 February 2014

great location just 2min walk from tube station. top marks to the staff who were friendly,helpful and professional. room was very good, modern with good housekeeping. the area has a great selection of restaurants and amenties all within easy walking distance. for a most enjoyable city break experience the park grand has it all.

Stayed February 2014, travelled as a couple
Helpful?
Thank katrina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 10 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
weilmuenster
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

It's years, I come to London for Business and business stys have a maximum budget. It is absolutely not easy to find a comfortable hotel in the centre of London for a right price.
To make it short: I found the absolute hotel for my needs with the
Park Grand London Kensington
1. The location is excellent (150 m to the Underground Station Earl's Court).
2. The staff is very professional and friendly
3. The House Manager is PERSONALLY present and availbale for the clients needs
4. There is a separate office with computers (and printers) available (COMPLEMENTARY) for the guests, so they are not disturbed by the normal guest traffic in the hall (as in a lot of other hotels)
5. Breakfast is very good but there is a station for tea and coffee in the rooms, too, which I found very comfortable
6. The rooms (I had a Club-Room) are excellent. I slept very good and the bathroom is provided with everything, a normal guest may need or ask for.
7. Another amazing thing was the availability of installed adapters (English,European aso.) on the desk.
8. Fresh fruits for the guests (obviously complementary) on the reception desk........

I will be back very soon.....

Room Tip: I was on the third floor and I was very comfortable...........
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gaby2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASehgal, Manager at Park Grand London Kensington, responded to this review, 10 February 2014
Dear Guest,

Thank you very much for your valuable feedback.

We are pleased to read your review and happy to know that you enjoyed your stay at the Park Grand London Kensington.

We are very glad to know that we could make our guests happy so that they could visit us to give us more chances to serve them with utmost sincerity & dedication.

Once again, thank you for your valuable feedback for the customer service & we will be sharing your feedback with the entire team.

We will be eagerly looking forward to welcome you soon in the near future.

Warm Regards
Deepak Panicker
House Manager
Park Grand London Kensington.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Kensington

Property: Park Grand London Kensington
Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#110 Business Hotel in London
#140 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline and Montcalm Hotel (London) Ltd & Precis Properties Ltd so you can book your Park Grand London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London

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