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“Gem - reasonably priced for London”

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Park Grand London Kensington
Ranked #166 of 1,089 Hotels in London
Certificate of Excellence
Tyler, Texas
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Gem - reasonably priced for London”
5 of 5 bubbles Reviewed 11 August 2014

Hotel is modern and convenient. It is an easy walk to Earl's Court tube station, with several restaurants near by and a laundry just down the street. The bathroom is very well done. The room is small but typical for London hotels. We really needed the air conditioning but even on cooler days, having the air conditioning keeps the street noise shut out. The restaurant for breakfast was good but pricey. Service is good. We didn't have a view from the hotel but we were not there for that. Our room was blissfully quiet - the hotel is on a one way street - very little traffic. Elevator is slow but we could walk down from the third floor.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TexasBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 16 August 2014
Dear Guest,

Thank you so much for taking the time to share your experience.
I have shared your comments with the team who was delighted to learn that you enjoyed your time with us.
We can’t wait to welcome you back.
Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,055 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (371)
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Perth, Australia
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

Middle age couple on our first trip to London made this hotel a great option. 100 metres to Earls Court Station and many places to choose for a quick meal. Recommend going for Club room as quite roomy. Good air con, wi-fi, friendly staff and all very modern and clean. Our room was quiet and serviced regularly. Perfect spot if wanting to move all over London as Earls Court Station pretty much gets you everywhere without too much fuss

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 11 August 2014
Dear Robyn,

Thank you for such a great review.
I have shared your comments with the team and they were delighted to learn that we have managed to surpass your expectation.
We can’t wait to have you back.
Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Good: Good location - 2 minutes from Earls Court. Got a good deal from Booking.com. Room generally OK with good shower and Freeviwe on TV. Free wifi

Bad: Asked for a quiet room preferably with a view - got a room looking at a brick wall at the back with thrumming air con units going all night. Room not ready when we arrived. 1 bottle of water on arrival and not replaced for the 3 nights we stayed. Aluminium sash window cracked and falling down. No towels left on the Saturday. Bathroom not swept or mopped for the whole visit. Fridge barely cool - told reception but nothing done about it. Bed not turned down and 2 small chocolates just chucked on the sheets

For an AA 4 star hotel, I expected more. These are the basics for a hotel and they should be getting them right which, on this occassion, they did not

Would I go there again? Not sure maybe 50/50! Although there were problems, I got a good deal and the locaiton is good for Royal Albert Hall, museums, shopping, etc.

Room Tip: If you get a low down back room, take ear plugs or keep the window shut! Also, go high! There are ro...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Rachdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 11 August 2014
Dear Rachdan,

Thank you for choosing the Park Grand Kensington for your recent stay and for taking the time to leave your comments on this Forum.
I regret to learn that you felt the need express your disappointment this way.
Our quietest rooms are in the lower lever, however we are always happy to move the guest one of our higher floors should the same be requested.
All our guests receive a complimentary bottle on the arrival day, should a guest wish for extra water during the stay our always attentive Room Service team is always happy to oblige a guest’s request and deliver a new one.
In regards to the turn down service our team very diligently prepares the room for the night. A full cleaning however is only delivered on the next day during day time, unless the guest does not wish for the same.
Please rest assured that your comments have been discussed with the heads of departments in order to improve the experience of our guests.
I do hope that we will have the opportunity to welcome you back in another occasion in order to show you the excellent service we do provide.
Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
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Edinburgh, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 August 2014 via mobile

Stayed one night in this well located hotel. Booking was fine and was shown to my (upgraded at last minute by hotel) room on arrival. Staff were very professional and knowledgeable and were more than happy to answer some local knowledge questions. Room was very well appointed, very clean and comfortable. Aircon worked, bathroom was good, there were plenty of 13amp sockets (and some international and USB ones too). Bed was comfy and a good nights sleep was had. Many thanks

Stayed August 2014, travelled solo
Helpful?
2 Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 5 August 2014
Dear Jonathan,

Thank you for taking the time to leave such an amazing comment on this forum.
It was a pleasure to have you staying with us.

We hope to have the opportunity to welcome you back in a near future.

Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

a very nice hotel.
very close to the underground station which is very comfortable and impotent.
(3 lines are crossing in the earls court station)
excellent service- all day long.
Room are a bit small but very comfy.
we are defenetly will came back

  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Neta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 5 August 2014
Dear Neta,

Thank you so much for your comments.

I was delighted to learn that we have already won you over as a returning guest is our ultimate reward.

We are looking forward to welcome you back in a near future.

Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014

Stayed here for six nights in July and only have wonderful things to say about this hotel. Rooms were quiet, modern, clean and comfortable. Staff were amazing in every respect and the hotel is in a prime location (a minute walk from Earl's Court station and shops, and within a 10-15 minute walk to the Natural History Museum, Victoria and Albert Museum and the Science Museum). The food was delicious and well priced.

Definitely recommend this hotel.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank NicoleSand74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 5 August 2014
Dear Nicole,

Thank you for sharing your experience, regarding your stay, on this site.

The team of the Park Grand Kensington was thrilled to learn that you enjoyed your stay with us.

We hope to see you soon.

Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

Stay was very comfortable. The rooms were small but well designed and the air conditioning was welcomed.Shower was excellent. Disappointed upon arrival that I had to provide a £25 deposit for the mini bar as this appeared very distrusting and unwelcoming. Never had this request before and there are politer ways of managing this. Perhaps this is because it is a less expensive hotel. Am awaiting to see if the deposit has been returned. I think the hotel should make customers aware of this before booking as it 25% of the room cost. The fitness center is not a center but a carpeted room, and the treadmill wasn't working. Carpet is not a practical surface for exercise and would have been better with a washable linoleum flooring. Breakfast is more expensive if you pay on the day.The hotel on balance is good value but some aspects are exaggerated on their website and the location is not the nicer part of Kensington.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clayton C, Manager at Park Grand London Kensington, responded to this review, 5 August 2014
Dear Pamela,

Thank you for taking the time to leave your thoughts on this forum. We take all comments to the heart as the same help us improve our product and services.
I regret to learn that you found it upsetting to be asked for a £25 deposit for the minibar usage. It is a standard procedure to request all our guest for a Cash deposit or Credit card authorization in order to guarantee for the usage of minibar, restaurant, room-service, and others. This will allow the guest to have a credit line and eliminate the worry of constantly having to provide for a payment when using one of our services. This is a standard procedure is all hotels worldwide however, on the contrary of most hotels in London, which request £50 or more per night, we only request £20 per night.
Any credit card authorizations are released back to the guest’s card, should the same not be used to pay for any of our services, within a few days.
I appreciate your comments in regards to our fitness center and the same have been taken into consideration.
In regards to our treadmill, I am happy to inform that our Maintenance team has checked the same and it is working properly. Should a guest experience any issues our team is always ready to help, should the same be reported.
We do hope to have the pleasure of welcoming you back in a near future.
Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Kensington

Property: Park Grand London Kensington
Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#110 Business Hotel in London
#130 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London

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