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“Brilliant hotel”
Review of Sydney House

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Sydney House
Ranked #219 of 1,067 Hotels in London
Certificate of Excellence
Milton keynes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Brilliant hotel”
Reviewed 13 December 2013

We stayed here for one night and the hotel was fantastic . The location is perfect - in a busy part of London yet our room was lovely and quiet . All the staff were very friendly and so professional . We ordered the Light Breakfast in our room and it arrived within 5 minutes with high quality toasts , croissants etc and the waitress was cheery and friendly (even at 7 am in the morning !). The room was spotlessly clean and they had made the very most if the space available - we stayed in the deluxe double and there were nice small touches such as white cotton waffle bathrobes. The decor was lovely and there was adjustable heating -a big bonus when many hotel rooms can get incredibly hot and stuffy nowadays. Got a great nights sleep as bed comfortable. This hotel is also very good value for money given its very central and upmarket location. Highly recommended.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Front Office Manager at Sydney House, responded to this review, 8 January 2014
Dear Guest,

Thank you for your wonderful feedback.
We are so pleased that you found the staff to be friendly and professional and that your stay was comfortable.
Once again we are grateful for your comments and look forward to welcoming you to the Sydney House Chelsea in the near future.

Best regards,
Sydney House Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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442 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Oldham, United Kingdom
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 5 December 2013 via mobile

Not our first visit but our first time staying in the room at the top. The rooms are certainly on the small side however they have lovely finishing touches and are very well appointed. The staff are very friendly and no request is too much trouble. The hotel is spotless and has a light, modern feel. Great location.

Stayed December 2013, travelled as a couple
Helpful?
Thank Mr_Mrs_Baxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Front Office Manager at Sydney House, responded to this review, 9 December 2013
Dear Guest,

We are all delighted that you enjoyed your stay with us and thank you for taking the time to write a review on our hotel.

Thank you for choosing Sydney House Chelsea and we hope to welcome you back very soon.

With kind regards,
Sydney House Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013 via mobile

I stayed here for 2 nights & it was such a great place to stay. Flying in from Australia, I really felt like a nice hot bath & the bathroom didn't disappoint. Modern bath & shower, great water pressure. Location excellent- just a short stroll to South Kensington tube & bus. The room was not huge but big enough for me. I think people are over critical of this place. Yes the lift is small, so don't use it. The stairs are fine so no complaints there. Staff are friendly. The only thing I would suggest is putting tea & coffee in the rooms. There's plenty of room in the cupboard. I went downstairs in search of tea, which they gladly gave me but then wanted to charge me for it!! I thought that was well out of order. Either put tea & coffee in rooms or if you won't then let us make it downstairs ourselves free of charge. Other than that, perfect place to stay & Carluccio's around the corner serves great coffee & breakfast .

Stayed September 2013, travelled solo
Helpful?
Thank RJJHoliday1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Manager at Sydney House, responded to this review, 11 December 2013
Dear Guest,

Many, many thanks for your kind comments. We are so pleased that you enjoyed your stay and found the Sydney House and its personnel accommodating. We truly appreciate your understanding of the townhouse hotel concept and its features.
I am so glad my colleagues found the way around tea and coffee service and did not charge for the service on this particular occasion. Most of our rooms are too delicate to allow for tea and coffee welcome trays.
On request we can provide a kettle, cups and saucers and are glad to be able to offer a supply of tea, coffee, sugar and fresh milk.
We will be more than happy to let you prepare your own tea or coffee next time you stay with us.
However, most of our clients agree that the nominal charge applied is acceptable for such delicious teas and coffees we serve using the finest bone china porcelain.
Maybe we could discuss the issue over a cup of tea, next time you are in Chelsea.
I look forward to welcoming you back.
With kind regards,

V.Mandic
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 October 2013

I stayed with my dad 3 nights at this hotel. Everything was perfect. Staff were extremely nice (a special rewards to the lovely waitress for breakfast. She really made start your day in a happy mood!) small size hotel, perfectly situated close to underground, restaurants, super cool Chelsea shops & kings road, conran shop and co. Breakfast was a bit pricey but you would get top quality food. I would definitely go back there! Great great hotel!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leadc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Front Office Manager at Sydney House, responded to this review, 6 November 2013
Dear Guest,

Thank you so much for taking the time to write a review and for your kind comments.
We are so pleased that you found the staff to be extremely nice and that your stay was comfortable.
We look forward to welcoming you to the Sydney House Chelsea in the near future.

Best regards,
Sydney House Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmesbury, United Kingdom
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 October 2013

We have stayed at this hotel many times now and would not consider staying anywhere else in London. The hotel is converted townhouses on a side road from the King's Road. The location is absolutely fantastic, not only for Chelsea but a 3 minute walk to the South Ken tube. The hotel is very stylish, immaculately clean and the rooms have an absolutely huge bed, which is incredibly comfortable. The bathroom is also very stylish and has a fantastic shower and always a selection of luxury bath products. As you would expect in a townhouse the rooms are small, or seem small because of the huge bed but the hotel are happy to take your suitcases to free space in the room. For the location, comfort and luxury this hotel is a bargain and we love staying here!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GoldenFinlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Front Office Manager at Sydney House, responded to this review, 26 October 2013
Dear Guest,
Thank you for choosing Sydney House Chelsea for your recent stay and for writing such a lovely review.
We all look forward to welcoming you back next time you are in London.
Best regards,
Sydney House Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2013

Stayed for 2 nights in this small boutique Hotel. It is in fact just 2 townhouses, with a character, put together. The rooms are nicely decorated without necessarily grand luxury. The beds are very comfortable. The people working at the place are very accommodating and gentle. Stepping out of the door you are in the fashionable district of Chelsea which has wonderful shops and has as well a high standard residential living. This hotel is located in one of the most desired areas for residents of London, if you have the money.

Room Tip: Hotel close to many attractions and fashionable shopping
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean-Marc E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Front Office Manager at Sydney House, responded to this review, 26 October 2013
Dear Guest,
Thank you for taking the time to write about your recent stay, it was a pleasure to have you with us.
We are very happy that you enjoyed your stay with us and we look forward to seeing you again in the future.
With kind regards,
Sydney House Chelsea
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Melbourne, Australia
Level Contributor
81 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 October 2013

Sydney House is a lovely little boutique hotel in a great location in Chelsea. We spent 4 nights in a premier deluxe room which was high up at the front of the building with a very nice view. Our daughters were in a smaller room at the back of the building which while cosy was still fine. The bathrooms are good with lovely products and the staff were always very helpful and pleasant. My only complaint is the lack of a bar fridge - it was very warm when we were there and it would have been nice to have somewhere to keep drinks cold.
It's an easy walk to many restaurants, transport and museums and a lovely part of the city to stay in.

Room Tip: Premier deluxe with a king size bed was worth the extra money
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maccyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SydneyHouseChelsea, Manager at Sydney House, responded to this review, 21 October 2013
Dear Guest,
Thank you so much for your kind comments. We are very pleased that your stay at Sydney House was enjoyable and you found the hotel comfortable and to your liking. Being a townhouse hotel, we do lack some of the amenities of bigger establishments – like mini bars in bedrooms. However, we have a mini fridge we can offer to our guests upon request. We are more than happy to offer the facilities of our kitchen fridges to our residents who use them occasionally to store various items in need of refrigeration.
Hopefully, on your next visit we will be able to make a suitable arrangement.
Many thanks again!
Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sydney House

Property: Sydney House
Address: 9-11 Sydney Street | Chelsea, London SW3 6PU, England
Phone Number:
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#131 Romantic Hotel in London
#165 Luxury Hotel in London
#168 Business Hotel in London
#298 Family Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sydney House 5*
Number of rooms: 21
Official Description (provided by the hotel):
Sydney House is a contemporary townhouse hotel, only a few minutes walk from King‘s road and Knightsbridge.Sitting in a quiet Chelsea street, the capital’s most fashionable shops and restaurants are on its doorstep.Sydney House is conveniently located for Westminster and the City of London. It has direct road and rail links for London’s’ airport and Eurostar terminals.Behind the exterior of a listed Georgian building, lies a 21st Century hotel. Each of the 21 bedrooms is dedicated to comfort, air conditioned throughout, goose down quilts and sleek, glass bathrooms. Individually designed, all rooms have discreet technology. DVDs, flat screen TVs, and WIFI are provided. Sydney house has a fully equipped boardroom, available for smaller meetings/receptions. 24-hour room service and “a la carte” breakfast make Sydney House Chelsea, a “Private home in the City”. ... more   less 
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Also Known As:
Sydney House Hotel London
Sydney Hotel London

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