We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The Great London” 5 of 5 bubbles
Review of The Pelham

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Pelham
Ranked #161 of 1,089 Hotels in London
Certificate of Excellence
Milan, Italy
1 review
“The Great London”
5 of 5 bubbles Reviewed 30 April 2014

Very nice and cosy Hotel. Perfect position in town if you want to tour around alone or with family.
Room rates are not cheap but not so high compared to London prices.
Staff was very professional and nice.


  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Chiara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

825 reviews from our community

Traveller rating
    504
    221
    71
    22
    7
See reviews for
186
287
71
156
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Köln
Level Contributor
194 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

20 GBP for internet is a joke. They didn't charge this time as the internet didn't work properly but normaly they would charge and that would be a reason for me not to stay there again. All the rest was fine.


  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Andreas_H151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2014

Thoroughly enjoyed my time at the Pelham. I was met with a warm welcome, my luggage was taken to my room, an interest was taken as to the reason for my stay and I was given directions on how to get where I wanted to go

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Delroy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

I stayed at the Pelham Hotel in April, 2014 for four nights with my 10 year old daughter. We both loved it! The hotel is charming, the staff was very nice, and the room was cozy, clean and QUIET as can be (no street noise or noise from other rooms at ALL). It was small, but good for the two of us and I think a couple would also be happy - it was room 212, which is called a mezzanine room as it is off the main hallway and has a step down to the room after a small ante-chamber separated from the room, where we kept our shoes, bags and coats. The bathroom was brand new looking, extremely clean (the whole room was), there was lots of hot water and good pressure. Comfortable bed. We arrived earlier than our check in time after an over night flight and we able to get into the room quickly.

The hotel is in the beautiful South Kensington neighborhood, across the street from the South Kensington underground stop - which is great since three lines pass through the stop and it was easy to get all over the city (including back and forth from Heathrow in around 40 minutes, which meant we could avoid an expensive taxi or train). Five or six buses also stop right in front of the hotel and that was great too. We were a 15 minute walk from Hyde Park, less than 10 minutes to the Victoria and Albert Museum, the Natural History museum and others. (I highly recommend going to the V&A museum for lunch - the museum entrance is free, and lunch is in the MOST beautiful rooms you can imagine - the food is delicious and reasonably priced.) There are restaurants and shops right near the hotel - and Harrods is a 20 minute walk away if you're interested. I wanted to mention WiFi, as it was addressed by other reviewers- 1) while the WiFi was described in the room brochure as being 30p a minute, in fact, it was complimentary, which was great 2) the connection was fine in the room - we had no problems. I would recommend the Pelham to travelers to London.

Room Tip: I emailed them to ask for a quiet room - I knew that we'd be tired and I had a child with me and...
See more room tips
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TamKat82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

It's taken me far too long to write my review of the pelham. I hosted my baby shower there last august for 12 of my closest friends and the whole experience was lovely. The afternoon tea was excellent, we had a waiter permanently stationed in the room who was extremely helpful and nothing was too much trouble. The lounge event space is just beautiful and perfect for this type of event. The event staff were so helpful with all the planning and then upgraded the rooms I had booked for my two aunties, my mother and my cousin and I. We all wondered whether the hotel had been recently refurbished as the rooms were immaculate. Not a spec of dust in sight - and trust me, my aunties and mother would have checked! We ate in the restaurant in the evening which was nice but could do with a bit of 'umph'. The menu was ok, and the waitress was trying her best but she was new and still finding her feet. Breakfast however was excellent, a good selection and the service was very good. I wouldn't hesitate to stay at the pelham again and if I was organising a similar event it would be my first choice.

Room Tip: Room 306 was great - stunning bathroom, a good size and a view down the bustling street.
See more room tips
  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chocolatebenji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

We recently stayed here after a return to London the same week from traveling abroad. It was an old home so it's more of a traditional beautiful hotel. We arrived late due to a train delay and the staff, although very polite, were not very helpful. Our safe didn't work at first because it was so old and they had to come up with a key and the air system never world correctly so our room was always too warm. The biggest problem is that the hotel is currently having wifi issues so our phones did not work and it was very frustrating not having wifi to contact people and check emails. Also, the business office was working properly either but they did help out with getting us what we needed. The room itself is cute but rather small. The bathroom was fine. The hotel did end up issuing is a refund to compensate for the issues. I do not think I'd stay here again, there are so many wonderful hotels in London.

Room Tip: request room way from street
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LisaK05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tn
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Very good location near subway and multiple museums, near Hyde and Kensington parks and Royal Albert Hall.
Very nice staff.
Expensive.
We did not use the hotel eestaurant, but multiple restaurants just across the street.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
The Ampersand Hotel
The Ampersand Hotel
#46 of 1,089 in London
4.5 of 5 bubbles 3,014 reviews
South Kensington
Number Sixteen
Number Sixteen
#175 of 1,089 in London
4.5 of 5 bubbles 415 reviews
South Kensington
The Kensington
The Kensington
#36 of 1,089 in London
4.5 of 5 bubbles 2,628 reviews
Show Prices
Show Prices
Show Prices
South Kensington
The Gore Hotel
The Gore Hotel
#233 of 1,089 in London
4.5 of 5 bubbles 1,483 reviews
South Kensington
The Bailey's Hotel London
The Bailey's Hotel London
#122 of 1,089 in London
4.5 of 5 bubbles 494 reviews
South Kensington
The Bentley London
The Bentley London
#248 of 1,089 in London
4.5 of 5 bubbles 731 reviews
Show Prices
Show Prices
Show Prices

Been to The Pelham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Pelham

Property: The Pelham
Address: 15 Cromwell Place, London SW7 2LA, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#96 Business Hotel in London
#127 Luxury Hotel in London
#171 Family Hotel in London
#200 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Pelham 5*
Number of rooms: 52
Official Description (provided by the hotel):
The Pelham is a unique, stylish boutique hotel in the very heart of South Kensington. Each and every room has been individually designed by Kit Kemp, blending the enchantment of English style with modern colours and flair, The Pelham has been described as one of London's finest townhouse hotels. Our guests have the privilege of exclusive use of the wood paneled drawing room and library both with open fireplaces, business centre as well as our 24-hour fitness room. Kensington is awash with boutiques, bars and bistros not to mention our own Bistro Fifteen with our mouth-watering and sumptuous menu, inspired by fresh quality ingredients and flavours of the Mediterranean Cuisine. In our BAR 15 discover our selection of organic wines together with our home made terrines. Our stylish Event Suites can be transformed from a corporate meeting area into a glamorous space for private dining, drinks receptions, baby showers and afternoon teas. Minutes from the Victoria & Albert and Natural History Museums, Harrods, Hyde Park and The Royal Albert Hall, The Pelham really is the perfect foundation for your sophisticated stay in London. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Hotels.com, Priceline, Travel Republic (UK), Odigeo and Agoda so you can book your The Pelham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pelham Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing